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Extra Space Storage
- Self Storage
- National City, CA
About this business
Location details
525 W 20th St, National City, CA, 91950, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 8:00 p.m. | |
| Tue | 06:00 a.m. to 8:00 p.m. | |
| Wed | 06:00 a.m. to 8:00 p.m. | |
| Thu | 06:00 a.m. to 8:00 p.m. | |
| Fri | 06:00 a.m. to 8:00 p.m. | |
| Sat | 06:00 a.m. to 8:00 p.m. | |
| Sun | 06:00 a.m. to 8:00 p.m. |
Security no existing and camera coverage trash, barely had my unit 2 months and mine along with multiple other units were broken into and everything was taken. Do not recommend this place, poor customer service and will do nothing to help when they should be held responsible for ensuring security.
Business response:
Hi Chris, thank you for your feedback. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. If you would like to speak with us about this in more detail, we are here to help and can be reached at (619) 477-1535.
they raised the rate by $100 after a few months. they said they sent a notice via mail. I did not receive the notice or an email or a call informing me of the change, if I knew the rate was going to change I would've moved my stuff out or moved to a smaller unit, but no notice was given.
Business response:
Hi Armando, we're sorry to hear you were unhappy with your rate. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
The elevator never works, if is always dirty, the manager she is super rude, but i pay every month a lot. Please take action!
Business response:
Thank you for taking the time to share your experience, Ma. Our "Clean and Green" policy is intended to keep all of our facilities to a high standard and aim to provide top-notch customer service and are sorry to hear your experience with the manager and elevator did not reflect that. We appreciate your feedback and will forward your message to the appropriate group so we can work to improve your experience. In the meantime, give us a call at 888-STORAGE if you need anything.
After speaking with a representative on the phone about reserving a storage unit i stopped by in person to view the unit. I was then asked if i would like to go ahead and sign a contract to reserve the unit. At that moment i figured i wouldn't be paying but after filling out a lot of information regarding what i would be storing in the unit i was then asked for a form of payment. At that point i figured i had been there long enough giving them all of this personal information might as well just pay and finish up, so i did. L... read more
Customer service was good , management and condition of the storage units on the other hand was piss poor. I needed to find a last min storage unit. The company compromise profit for customer satisfaction so in other words ALL THE CARE ABOUT IS MONEY. The elevator is a joke and scary . My furniture barely fit. Units are in terrible condition for the price you will pay. Be ware if you like getting shorted for your money then this is the way to go. NOT ME!
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 1,557 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 8:00 p.m.