This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- National City, CA
About this business
Location details
525 W 20th St, National City, CA, 91950, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 8:00 p.m. | |
| Tue | 06:00 a.m. to 8:00 p.m. | |
| Wed | 06:00 a.m. to 8:00 p.m. | |
| Thu | 06:00 a.m. to 8:00 p.m. | |
| Fri | 06:00 a.m. to 8:00 p.m. | |
| Sat | 06:00 a.m. to 8:00 p.m. | |
| Sun | 06:00 a.m. to 8:00 p.m. |
The elevator never works, if is always dirty, the manager she is super rude, but i pay every month a lot. Please take action!
Business response:
Thank you for taking the time to share your experience, Ma. Our "Clean and Green" policy is intended to keep all of our facilities to a high standard and aim to provide top-notch customer service and are sorry to hear your experience with the manager and elevator did not reflect that. We appreciate your feedback and will forward your message to the appropriate group so we can work to improve your experience. In the meantime, give us a call at 888-STORAGE if you need anything.
After speaking with a representative on the phone about reserving a storage unit i stopped by in person to view the unit. I was then asked if i would like to go ahead and sign a contract to reserve the unit. At that moment i figured i wouldn't be paying but after filling out a lot of information regarding what i would be storing in the unit i was then asked for a form of payment. At that point i figured i had been there long enough giving them all of this personal information might as well just pay and finish up, so i did. L... read more
Customer service was good , management and condition of the storage units on the other hand was piss poor. I needed to find a last min storage unit. The company compromise profit for customer satisfaction so in other words ALL THE CARE ABOUT IS MONEY. The elevator is a joke and scary . My furniture barely fit. Units are in terrible condition for the price you will pay. Be ware if you like getting shorted for your money then this is the way to go. NOT ME!
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 1,533 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 8:00 p.m.