Extra Space Storage

Name: Extra Space Storage
Address: 1701 W Slauson Ave, Los Angeles, CA, 90047, US
Telephone: (323) 295-8500
Rating: 4.8

4.8

Self Storage
Los Angeles, CA

About this business

Consumer Services Self Storage

Location details

1701 W Slauson Ave, Los Angeles, CA, 90047, United States

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Weekday	Schedule	Status
Mon	08:00 a.m. to 7:00 p.m.
Tue	08:00 a.m. to 7:00 p.m.
Wed	08:00 a.m. to 7:00 p.m.
Thu	08:00 a.m. to 7:00 p.m.
Fri	08:00 a.m. to 7:00 p.m.
Sat	08:00 a.m. to 7:00 p.m.
Sun	10:00 a.m. to 4:00 p.m.

4.81,085 reviews

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De'Jay L.

8 years ago

Walter was very helpful and patient while me and my mom were looking for a storage unit. He made sure we found the right storage at a affordable price, I would definitely recommend this storage place and ask for Walter.

Crystal M.

9 years ago

Was in a crunch and needed storage. Went down to this store to get a quote and met the manager, I believe Walter. He was very nice and kept things short and quick for me, which I needed at the time. If I ever need any storage needs after this I will come back to this location.

Connie B.

9 years ago

Good secure property with economic pricing. All staff members were extremely courteous and helpful in our move in. Sure wish the facility had longer hours to access unit, though.

Shona M.

a year ago

i have had issues with the location since day one. 1. my move in day no one way there at work all day. 2.I was never told i have up unlt 15 mins before the location closes all the elevators and doors lock including the gate. a lot of my things where Loaded onto the elevator and the elevator locked and we cannot get back in so as of this morning my things are still on the elevator and in the hallway on the second floor. there Emergency line was no help at all! the fact that no one was there from 9-4 am and that is their... read more

Business response:

We sincerely apologize for falling short of your expectations and for the inconvenience you experienced during your move-in process. We understand your frustration with the issues you encountered, including the lack of staff presence and the unexpected locking of elevators and doors. We take your feedback seriously and would like to address your concerns directly. Please contact us at (323) 295-8500 to discuss your experience in detail. We are committed to resolving these issues and improving our service for you and all our ... read more

Sheila J.

a year ago

i purchase a storage & paid in full i had called back & spoke to a rep but she didn't put any notes on my account . i had a medical emergency causing me to be hospitalized , i request a refund & response i get it look at it from our point of view we lost money cause the unit couldn't be rented so it's ok to take my money & i loose & i never accessed the unit never even put a lock on it we couldn't even reach a common ground where they take a small portion and give me balance & everyone wins no they just take your money i ... read more

Business response:

Hi Sheila, thank you for leaving us a review. We strive to provide 5-star customer service and are disappointed to hear that we fell short. Thank you for sharing your feedback, we will be sure to review internally.

Fabiola G.

2 years ago

Don't rent from this facility - there's a huge mouse infestation(not random droppings, INFESTATION) at this facility. Apparently they spray every week to no avail. Mice got into my unit and ate my bedroom furniture, had to toss my wrapped bed (always get insurance). Understandably things happen but the lack of customer service and respect for customers does not exist here - people who work the front desk like Tim and Elizabeth are great, but their supervisor Antonio Mendoza is rude, condescending, and does not GAF about hear... read more

Business response:

Hi Fabiola, we're sorry to hear about your experience. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts. If you have questions about this, we're here to help and can be reached at (323) 295-8500.

Nicole N.

2 years ago

Horrible company. They increased the price of my storage mid lease for no reason. My biggest regret.

Business response:

Hi Nicole, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We adjust our customers' rental rates on a 4-9 month basis to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage.

Chance G.

3 years ago

Update: I did find rat feces in by belongings when I moved out. The staff did what they could and put out traps but I guess it isn't enough. The check out process was easy and I was able to pay a pro-rated amount.

Business response:

Hi Chance, thank you for your review. We're glad our team was kind and helpful. We pride ourselves on keeping our storage facility clean and well-lit and are thrilled to hear your experience reflects that! Stop by our office if you need assistance or have any questions.

Joyce M.

4 years ago

Let me say that although some employees have been exceptional, there are some that definitely need to be taught how to treat customers or shouldn't be in customer service jobs if they hate dealing with people. I had a storage unit for so many years and the rudeness I endured was beyond imaginable. I don't think so would want to get a storage again. As well be ready for your storage unit price to increase about every 3 or 6 months. They say they send letter out letting you know about the increase but I never got one. ‍

Business response:

Joyce, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.