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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1701 W Slauson Ave, Los Angeles, CA, 90047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Walter was very helpful and patient while me and my mom were looking for a storage unit. He made sure we found the right storage at a affordable price, I would definitely recommend this storage place and ask for Walter.
Was in a crunch and needed storage. Went down to this store to get a quote and met the manager, I believe Walter. He was very nice and kept things short and quick for me, which I needed at the time. If I ever need any storage needs after this I will come back to this location.
Good secure property with economic pricing. All staff members were extremely courteous and helpful in our move in. Sure wish the facility had longer hours to access unit, though.
Our storage unit was robbed and completely emptied 2 nights ago. We just were notified yesterday keep in mind we had locks on our unit and you need a code to come inside the building. So they cut the locks off the unit filled a whole black truck and came back hours later with 2 other cars for the rest. Very suspicious either an inside job or they just don't care enough. The employees have a screen of the cameras as there "working". Thank you very much extra space for the amazing customer service.
Business response:
We regret to learn about your experience and understand how frustrating and concerning this situation must be for you. The theft from your storage unit is a serious matter that we take very seriously. We want to discuss the details of this incident with you directly and work together to address your concerns. Please contact us at (323) 295-8500 so we can review what happened,.
The worst staff ever. The black girl is super cool and she will explain everything to you and what you may need. Other than her, I DISLIKE THIS LOCATION-AND EVEN THE MANAGEMENT STAFF IS ALFULL. Spend your money someplace else!!!!
Business response:
We're sorry to hear about your experience. Please feel free to reach out to us at (323) 295-8500 to discuss your concerns further.
i have had issues with the location since day one. 1. my move in day no one way there at work all day. 2.I was never told i have up unlt 15 mins before the location closes all the elevators and doors lock including the gate. a lot of my things where Loaded onto the elevator and the elevator locked and we cannot get back in so as of this morning my things are still on the elevator and in the hallway on the second floor. there Emergency line was no help at all! the fact that no one was there from 9-4 am and that is their... read more
Business response:
We sincerely apologize for falling short of your expectations and for the inconvenience you experienced during your move-in process. We understand your frustration with the issues you encountered, including the lack of staff presence and the unexpected locking of elevators and doors. We take your feedback seriously and would like to address your concerns directly. Please contact us at (323) 295-8500 to discuss your experience in detail. We are committed to resolving these issues and improving our service for you and all our ... read more
i purchase a storage & paid in full i had called back & spoke to a rep but she didn't put any notes on my account . i had a medical emergency causing me to be hospitalized , i request a refund & response i get it look at it from our point of view we lost money cause the unit couldn't be rented so it's ok to take my money & i loose & i never accessed the unit never even put a lock on it we couldn't even reach a common ground where they take a small portion and give me balance & everyone wins no they just take your money i ... read more
Business response:
Hi Sheila, thank you for leaving us a review. We strive to provide 5-star customer service and are disappointed to hear that we fell short. Thank you for sharing your feedback, we will be sure to review internally.
Don't rent from this facility - there's a huge mouse infestation(not random droppings, INFESTATION) at this facility. Apparently they spray every week to no avail. Mice got into my unit and ate my bedroom furniture, had to toss my wrapped bed (always get insurance). Understandably things happen but the lack of customer service and respect for customers does not exist here - people who work the front desk like Tim and Elizabeth are great, but their supervisor Antonio Mendoza is rude, condescending, and does not GAF about hear... read more
Business response:
Hi Fabiola, we're sorry to hear about your experience. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts. If you have questions about this, we're here to help and can be reached at (323) 295-8500.
Horrible company. They increased the price of my storage mid lease for no reason. My biggest regret.
Business response:
Hi Nicole, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We adjust our customers' rental rates on a 4-9 month basis to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,111 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 7:00 p.m.