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Extra Space Storage
- Self Storage
- Colorado Springs, CO
About this business
Location details
1223 N Circle Dr, Colorado Springs, CO, 80909, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Needed a storage unit for a few things while I move to a new house. The quote was 165 or so for monthy rate, emailed us the quote and it was the same as discussed in the phone. Then as we wrapped up the paperwork they slapped on a 45 dollar "insurance fee" that made it over 200 a month for a storage unit. Nowhere did it say in the quote or on the phone that it would be over 200. Extremely shady way to do business especially if you don't disclose the FULL price up front.
Business response:
We sincerely apologize for any inconvenience caused by the unexpected insurance fee. We understand your frustration regarding the discrepancy between the quoted price and the final amount. Our goal is to provide transparent pricing, and we regret that this information was not clearly communicated during your initial inquiry. We value your feedback and would like the opportunity to address your concerns. Please feel free to reach out to us at (719) 666-3787 to discuss this matter further and explore potential solutions.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 566 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.