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Extra Space Storage
- Self Storage
- Richmond, TX
About this business
Location details
7940 W Grand Pkwy S, Richmond, TX, 77406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
RecommendedTim is amazing and such a kind man! He listened to my issue and helped resolve it instantly. I needed to divide my units (they were coupled due to size) to reduce my payment until I can fully move out. The one I moved out of was removed from my lease and he got a new lease authorized same day for me. Being 9 months pregnant, I can't do much and am actively trying to get certain aspects of my life squared away. He was quick, efficient and I'm so grateful for his help. Thank you so much!! You've truly taken a weight off my sho... read more
Business response:
We are overjoyed to hear Tim provided such helpful service during this important time. It's wonderful to know that he was able to listen to your needs and quickly resolve your unit division request, helping you reduce your payment while keeping your belongings secure. We're especially pleased that Tim was able to remove the unit you moved out of from your lease and get the new lease authorized on the same day - that kind of efficient service is exactly what we strive for. We understand how important it is to have these matte... read more
RecommendedTim and his team members run a great business. The facility is in a good area and they also offer climate control units. I would highly recommend them for storage needs and they prices are really good compared too other places.
Business response:
Thank you for your positive feedback, Andy. We deeply cherish your recommendation and are glad you found our facility and prices satisfactory.
RecommendedNice place.. even you rent at the upper floor, you don’t need to bring your own dolly. they have!! Yes.. that you can use for free, and i got overwhelmed by positive emotion, imagine. just only process my rent online. Then when i got to my space it has my name on the outside, Verry quick responsive staff, nice and friendly! I forgot her name but she said, she only working on Monday. She assist me all the way to my storage and give me a tour!. Mmmm.. hope the rate what am oaying now will last unti 6months😅😅😅
Business response:
We are thrilled to hear about your positive experience! So glad our free dollies and personalized service made your move easy. Thanks for the kind words!
RecommendedTimothy was very helpful, pleasant. and accommodating.
Business response:
We're overjoyed to hear that Timothy was very helpful and accommodating. Thank you for sharing your experience with us.
RecommendedExtra Space is the only storage company that I have ever used over the years. Currently, I have two units (Katy/Richmond & Sugar Land) for work and personal. Both locations have amazing team members, management, and properties. As a an “industry lifer”, with over 20 years in the hospitality/service industries, I learned a lot about first impressions and standards. For me, genuine, kind, and professional interactions between customer and company are of the highest importance. Other factors that impact my perception as a cus... read more
Business response:
We're ecstatic to hear that you have had such positive experiences with our team and facilities at Extra Space Storage. Your kind words about our amazing team members, management, and properties are truly appreciated. We're particularly pleased that you feel safe using our facilities, even during nighttime hours. It's wonderful to know that our staff at both the Katy/Richmond and Sugar Land locations have made you feel important and valued as a customer. Thank you for your loyalty and for taking the time to share your feedba... read more
RecommendedFriendly customer service. I like that you have to have a code to get in and out of the gate as well as using the elevator. I feel very safe going to my storage alone.
Business response:
Your positive feedback is incredibly valuable. We're glad to hear you feel safe using our storage facilities. Thank you for sharing your experience with us.
RecommendedThis is the 2nd Extra Space Storage facility I have rented with. The units are clean, very well kept, and secure. I always feel safe when working at the facility and the employees are very attentive.
Business response:
Thank you for your feedback, Kristal! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. We're here to help with anything else you might need at 888-storage.
RecommendedGreat customer service "Tim"
Business response:
Hello, Toya. Thank you for the review. We're so glad Tim could meet your storage needs. Please stop by the office if you need anything!
RecommendedI have rented here for a while now. Tim has always been so efficient and helpful with any questions and concerns I have. The facility is always in good condition and thankful to have Extra Space as an option so close to home!
Business response:
Hi Mandy, thanks so much for your feedback! We are thrilled to hear your experience with Tim has always been positive and are always here to help with your storage needs! Give us a call at (281) 762-7934 or stop by the office if you need anything!
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 601 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.