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Extra Space Storage
- Self Storage
- El Cajon, CA
About this business
Location details
575 Fletcher Pkwy, Ste 150, El Cajon, CA, 92020, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
Extra Space Storage has been providing me with somewhere for my extra things for about 3 years now in Nevada and California. Only thing I don't like is some places only take a certain type of lock and I think it's always better to have options. I also wish the hours were a little longer instead of 6am-10pm for access. Other than that Extra Space Storage is a great place for your extra things.
Business response:
Thank you for your review, Shawn. We appreciate your business and loyalty to Extra Space. Your feedback is valued and we will be sure to review it further to provide you with a better future experience. Feel free to swing by your local office for any further assistance!
Serious security concerns, poor response, and unacceptable rate hikes. I rented a unit at this Extra Space location for $85/month. It's now ballooned to $217/month, and despite the price hike, the facility offers zero peace of mind. My unit was broken into, the thieves cut through the chicken wire ceiling, popped off my lock, and went through all of my belongings, selectively stealing several items while leaving others behind. When I reported that my lock wasn't working, the manager suspiciously already seemed to know exac... read more
The absolute worst storage experience. The place is not maintained properly and we were extremely impacted when the building flooded 3 days after our move in. It was unacceptable and they only send a general email out saying we might be affected. Well, we were and inches of water was inside our unit. They didn't let us touch a thing and made us wait days until they had availability to move us to another unit. The movers were beyond unprofessional and damaged more things (all of our stuff was packed so well and they just thre... read more
Business response:
We sincerely apologize for falling short of your expectations and for the difficulties you experienced during your time with us. We understand how frustrating and disappointing this situation must have been for you. Please contact us at (619) 830-5535 to discuss your concerns further.
I wasn't going to do this because I hate to give one star reviews but I just read that some else went through the same situation as me. They basically doubled my monthly payment from $86.00 to $170.00! without any notice, I thought it was a mistake so I went straight to the office and the lady on the counter told me those were the new prices and that they did sent letters in advance through the mail (which I doubt because I would've canceled right away) they could've send an email and/or text message. I guess it's the new ... read more
Business response:
Hi Rafael, thank you for your review! We are sorry to hear about your negative experience with our rates. Our unit rates change based on market values and we adjust them periodically to reflect those changes. We are sorry this wasn't made clear to you! Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.
Thank you Emily for reaching out via yelp, I understand it's probably your job to do so and at the same time maintain a positive rating for your business, it's gonna be an up hill battle for you at Extra Space. Thank you for reminding me of the $120 market rate increase and that I was sent a letter, which could be the laziest and deceptive way possible to gouge your customers out of money. For a 90% increase a courtesy call or email would've gone a long way here, but that is clearly not the Extra Space business model. I will... read more
Business response:
Thank you for leaving us a rating, Matt. We're sorry to hear that you're unsatisfied with your monthly rate. Periodically we review our rates to bring them closer to the market value. If an increase is needed, we give you 30 days written notice. Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.
Good facility but the guys at the front desk is a freaking jerk . I do have multiple storage units around town for my work that I do . Great place here but the guy is an ass. I asked him where the restroom was he told me with an attitude it was in the back of the building. I'm looking at the restroom right now in the office in front of the building... I will not be storing here in the future... Only because of the guy at the front desk. His attitude has stopped me or my coworkers from using this facility again.. customer ser... read more
Business response:
Jamie, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. Please don't hesitate to reach out to us at 888-STORAGE if you would like to discuss your experience further.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 540 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 8:00 p.m.