Extra Space Storage

Name: Extra Space Storage
Address: 1675 W 11th St, Upland, CA, 91786, US
Telephone: (909) 985-1931
Rating: 4.7

4.7

Self Storage
Upland, CA

About this business

Consumer Services Self Storage

Location details

1675 W 11th St, Upland, CA, 91786, United States

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Weekday	Schedule	Status
Mon	06:00 a.m. to 10:00 p.m.
Tue	06:00 a.m. to 10:00 p.m.
Wed	06:00 a.m. to 10:00 p.m.
Thu	06:00 a.m. to 10:00 p.m.
Fri	06:00 a.m. to 10:00 p.m.
Sat	06:00 a.m. to 10:00 p.m.
Sun	06:00 a.m. to 10:00 p.m.

4.7387 reviews

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Todd E.

11 months ago

Beware: they sneak insurance coverage in on your fees. In the initial part of the application they asked if I wanted insurance coverage, and I declined it. Then at the end of the application, they make you check a bunch of boxes in order to complete the application. Little did I know that one of those boxes was regarding insurance, and because I checked it, they charged my $30/month insurance and will not remove the fees.

Business response:

We sincerely regret to learn about your experience with the insurance coverage issue. We understand your frustration and would like to address this matter promptly. Please contact us directly at (909) 985-1931 so we can review your account, discuss the situation in detail, and work towards finding a satisfactory resolution for you. We value your feedback and want to ensure all our customers have a clear understanding of their agreements with us.

M G.

a year ago

I have had lg storage unit at corner of Benson and 11th for 7 yrs...last Oct, new owners Extra Space Storage raised rent immediately $60, then another $60 raise 4 months later. but on top of it all, there has been rain damage reported each time, with water all over boxes, clothing, collectables, down the walls,.no repair done..they offered transfer..but I would have to move all things myself.. I am moving out...

Business response:

Thank you for leaving us a rating, M. We're sorry to hear that you're unsatisfied with your monthly rate. Our unit rates change based on market values and we adjust them periodically to reflect those changes. We are more than happy to look into your rate increase with you to see how we can assist. Please give us a call at 888-storage.

Arla P.

a year ago

My storage unit was full of termites. Talk to employees,/management. They could care less said I didn't have insurance so there was nothing they could do. Would not recommend this business to anybody terrible place.

Business response:

Hi Arla, We're disappointed to hear you've had a negative experience. All of our facilities are treated on a regular basis for pests and rodents. We have reported your concerns to the appropriate group, and our dedicated pest control experts will work to resolve any issues. Please call us at 888-storage if you'd like to discuss your experience in more detail.

Patti B.

2 years ago

Money hungry corporate and terrible. One of the worst they are clean and some employees are nice

Business response:

Hi Patti, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Let us know if we can do anything else for you by emailing us at customerservice@extraspace.com.

Ron B.

2 years ago

Delivering 10% prince increases every 6 months WITH NO APPARENT ADDED VALUE. Don't try to move to a different location, these a frames are buying every locally own and independent storage facility. Got to love corporate America.