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Extra Space Storage
- Self Storage
- Sacramento, CA
About this business
Location details
400 Bercut Dr, Sacramento, CA, 95811, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
Thank you to the store manager, Ramona, for her help! She was very patient and kind in helping me get further information about storage. This seems like a great place with great people!
Business response:
We're overjoyed to hear about your positive experience with our store manager, Ramona! Thank you for your review.
Ramona is so amazing!!! I arrived a few minutes before they opened today and she was so friendly and helpful right away. She recommended a few options based on my needs and explained the pros of the potential units. The facility is clean and there are tons of cameras for security, which I love. Also appreciated the carts available to move your items down the halls. Within 35 minutes of arriving I'm in my car with my keys and so pleased with this business.
Business response:
Thank you for your review, Lydia! We're glad to hear that Ramona provided excellent service and that you found our facility clean and secure.
Friendly staff and clean facility. Looks like a good place to store your belongings. There's good deals online and in store.
Business response:
Your positive feedback is greatly appreciated. Thank you for choosing Extra Space Storage!
It's climate control and clean! Has elevators and carts we can unload our stuff and take it to our storage unit. Also, receptionist was kind and informative. I am recommending Extra Space Storage to my family and friends!
Business response:
We're utterly delighted to hear about your positive experience at Extra Space Storage! Thank you for recommending us to your family and friends.
Excellent Kind customer service. Quick service , reliable service.. Great value..I lost my keys. They were very supportive at getting me new keys an fixing my lock problem .
Business response:
Thank you for the kind words, Renay! We're committed to providing excellent customer service. Don't hesitate to reach out at 888-STORAGE if you need anything!
Excellent customer service from Malika very kind and friendly from the start easy and quick move in
Business response:
Thank you for the excellent rating, Eliana! We're happy Malika was able to provide a smooth rental experience. Please call us at 888-storage if you need anything!
Not clean. Very dirty. Also second door to get out is always broken. Homeless also come in and live inside!! So unsafe. 3 times in two months I've visited and all these issues. Ridiculous. Go to another location or company. People follow you in. One is living in his car inside the facility.
Business response:
Your concerns are noted about cleanliness and security issues. Please contact us at (916) 226-5810 to address these problems immediately.
This place is pretty unprofessional and I would absolutely recommend AGAINST it. They sneakily increase the bill to get more money out of you. They had my wrong address on file and now they have the wrong email on file. They increased my storage space from $50 a month to $90 a month and of course I was never notified because they don't even have the correct contact information. I had a conversation with Ramona, and she told me that my bill was $197 and had a $15 late fee. Mind you the previous time I paid a late fee it was $... read more
No in case of emergency on weekends, you can't talk to anybody first of all. I ordered a 15 x 20 they gave me a 10 x 5 so I had to go find another store. On a Sunday Somewhere where it's hard to find one open and they close early
Business response:
Please contact us at (916) 226-5810 to discuss this further.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.6 star rating with 197 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 9:00 a.m.