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Extra Space Storage
- Self Storage
- Sacramento, CA
About this business
Location details
400 Bercut Dr, Sacramento, CA, 95811, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
A+ Customer Service! I had such a great experience with April at Extra Space Storage on Bercut. She was incredibly professional, knowledgeable, and genuinely kind from start to finish. She took the time to answer all my questions, explained everything clearly, and made the entire process smooth and stress-free. It's rare to find someone who combines professionalism with such a warm and caring attitude. April truly goes above and beyond for her customers, and it shows. If you're looking for storage and want excellent customer... read more
Business response:
Thank you for sharing your A+ experience with April at Extra Space Storage on Bercut. We appreciate your review, Brenda.
Thank you to the store manager, Ramona, for her help! She was very patient and kind in helping me get further information about storage. This seems like a great place with great people!
Business response:
We're overjoyed to hear about your positive experience with our store manager, Ramona! Thank you for your review.
Ramona is so amazing!!! I arrived a few minutes before they opened today and she was so friendly and helpful right away. She recommended a few options based on my needs and explained the pros of the potential units. The facility is clean and there are tons of cameras for security, which I love. Also appreciated the carts available to move your items down the halls. Within 35 minutes of arriving I'm in my car with my keys and so pleased with this business.
Business response:
Thank you for your review, Lydia! We're glad to hear that Ramona provided excellent service and that you found our facility clean and secure.
Friendly staff and clean facility. Looks like a good place to store your belongings. There's good deals online and in store.
Business response:
Your positive feedback is greatly appreciated. Thank you for choosing Extra Space Storage!
It's climate control and clean! Has elevators and carts we can unload our stuff and take it to our storage unit. Also, receptionist was kind and informative. I am recommending Extra Space Storage to my family and friends!
Business response:
We're utterly delighted to hear about your positive experience at Extra Space Storage! Thank you for recommending us to your family and friends.
Excellent Kind customer service. Quick service , reliable service.. Great value..I lost my keys. They were very supportive at getting me new keys an fixing my lock problem .
Business response:
Thank you for the kind words, Renay! We're committed to providing excellent customer service. Don't hesitate to reach out at 888-STORAGE if you need anything!
Excellent customer service from Malika very kind and friendly from the start easy and quick move in
Business response:
Thank you for the excellent rating, Eliana! We're happy Malika was able to provide a smooth rental experience. Please call us at 888-storage if you need anything!
Our unit was broken into with over $1000 worth of goods stolen. The crook replaced our lock with a similar looking one with the storage facility sticker on it, plus added a red auction tag from the facility so that other staff wouldn't notice the lock changed. The facility has no record of any auction or lock change. Security cameras are down from a power surge. Assistant manager disclosed she fears for the safety of the other units. Renter beware.
Business response:
We regret to learn about this security breach and theft from your unit, Darren. We take the security of our customers' belongings very seriously and understand how distressing this must be for you. Please contact us at 888-786-7243 to discuss this matter immediately so we can work together to address this incident and investigate what happened to your unit.
Truly horrible, awful experience----our stuff got stolen and it's quite possible that Extra Storage was either complicit in or had some part in the wrongdoing in my opinion, see below. I really wanted to like this place, it had great reviews, it's located conveniently near midtown, it boasts secure keypad and/or app access on both gate access and interior units. That means you can't drive into the facility without a code or the app, and you can't get inside to your unit without the code or the app. Additionally, I had a smal... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.5 star rating with 268 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 9:30 a.m.