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Extra Space Storage
- Self Storage
- Sacramento, CA
About this business
Location details
400 Bercut Dr, Sacramento, CA, 95811, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
Our unit was broken into with over $1000 worth of goods stolen. The crook replaced our lock with a similar looking one with the storage facility sticker on it, plus added a red auction tag from the facility so that other staff wouldn't notice the lock changed. The facility has no record of any auction or lock change. Security cameras are down from a power surge. Assistant manager disclosed she fears for the safety of the other units. Renter beware.
Business response:
We regret to learn about this security breach and theft from your unit, Darren. We take the security of our customers' belongings very seriously and understand how distressing this must be for you. Please contact us at 888-786-7243 to discuss this matter immediately so we can work together to address this incident and investigate what happened to your unit.
Truly horrible, awful experience----our stuff got stolen and it's quite possible that Extra Storage was either complicit in or had some part in the wrongdoing in my opinion, see below. I really wanted to like this place, it had great reviews, it's located conveniently near midtown, it boasts secure keypad and/or app access on both gate access and interior units. That means you can't drive into the facility without a code or the app, and you can't get inside to your unit without the code or the app. Additionally, I had a smal... read more
Stop price gouging! Omg, my price went from $34 to $78 for a 5x5 in one year. They obviously target out of state customers knowing they have no immediate recourse - WHAT A SCAM!
Business response:
Al, we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. Please contact us at (916) 226-5810 to discuss your concerns further.
Last year my review was 5 stars but today, I'm giving it 1 star but I really wanted to give 0 star! I have been there for 1 year and 3 times my rate was raised! The first increased I asked about it and was told "as long as you are paid in advance, my rate won't change." WRONG! I am paid up till March of 2026 and I just got off the phone with the manager and was told I was given the wrong information, and there is nothing he can do for me! I strongly do not recommend this place!
Business response:
We're utterly delighted to hear about your positive experience at Extra Space Storage! Thank you for recommending us to your family and friends.
Not clean. Very dirty. Also second door to get out is always broken. Homeless also come in and live inside!! So unsafe. 3 times in two months I've visited and all these issues. Ridiculous. Go to another location or company. People follow you in. One is living in his car inside the facility.
Business response:
Your concerns are noted about cleanliness and security issues. Please contact us at (916) 226-5810 to address these problems immediately.
This place is pretty unprofessional and I would absolutely recommend AGAINST it. They sneakily increase the bill to get more money out of you. They had my wrong address on file and now they have the wrong email on file. They increased my storage space from $50 a month to $90 a month and of course I was never notified because they don't even have the correct contact information. I had a conversation with Ramona, and she told me that my bill was $197 and had a $15 late fee. Mind you the previous time I paid a late fee it was $... read more
No in case of emergency on weekends, you can't talk to anybody first of all. I ordered a 15 x 20 they gave me a 10 x 5 so I had to go find another store. On a Sunday Somewhere where it's hard to find one open and they close early
Business response:
Please contact us at (916) 226-5810 to discuss this further.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.5 star rating with 302 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 9:30 a.m.