Extra Space Storage - Closed

Sandy P 

on BBB

a month ago

The whole experience of moving into my storage unit was a pleasure. Especially compared to the storage place we moved from. Ivy at the ******* location was friendly, responsive, and helpful. The facilities are CLEAN!!! And the price is reasonable. 

Kevin C 

on BBB

a month ago

Terrible service, ruined my items and refuse to help. Had their roof replaced over my climate controlled units, completely showered my things in rust and debris. STAY AWAY 

David L 

on BBB

2 months ago

Worst business ever...Rude employee's No answer at 1800 customer service Don't keep Customer Accounts updated with correct information. 

Frances B 

on BBB

2 months ago

It's a clean place. Workers are ******* issue is I've been there under a year and my Storage Rent has gone up 31/2 x from my 1st month. I know I moved in on a Special. No where on the ad did it say increase in rent after a bit of time. I knew there would be one. I never was told what the rent would be when it went normal price. 2 months after move in it went up to $155. I complained the increase was over 3 x what I'm paying. Rent doesn't increase 3 x without a warning. Went down to $85.50. Reasonable increase. Now 4 months l... read more

Mrs Abimbola E 

on BBB

2 months ago

Extra Space Storage deserves every star I can give. What stood out to me wasnt just the facility it was the people. ***** showed a level of patience and sincerity that you rarely see. He took his time showing me different units, explaining everything clearly, and making sure I felt comfortable. The entire property was immaculately clean, the security was top tier, and fire safety measures were visible throughout the building. It immediately gave me peace of mind, especially after what i been through.Chelsei was just as excep... read more

Reginald B 

on BBB

2 months ago

Storage service overall was good. The problem is they lured me in with a rate of less than $200, and just within 2 months of having spent the hundreds of dollars of moving expenses between a truck, paying a friend to help, the time it took to do all the moving work, and the storage fees themselves, one is not in a position to move again after all the work of one move within a month or two. After ONLY two months they tried to nearly double my rent; after complaining to the building manager they acquiesced to an increase of ov... read more

Mk B 

on BBB

2 months ago

MOUSE AND PIGEON INFESTED PROPERTY. Insurance on units is a scam. Every few months the price goes way up. No change on property is being made. Familys items have been contami contaminated now and we have to buy traps to trap and clean ourselves. They knew before we rented unit that they had units next to that were full of trash and garbage they waited till we rented it and moved in to disclose the mouse problem and that they had to wait for approval to clean next door units. They wouldn't allow us to move to a clean unit. Wi... read more

Shannon p 

on BBB

2 months ago

I just lost $116.46 !!!!!!! For a unit I never used.I called over the phone and made the payment 5/16. Decided we wouldnt be moving to the area once we found out the place had issues we were going to ****** called 5/23 no answer no call back called again 5/24 no answer no call back called this morning 5/26 (Monday holiday) finally talked to ***** and was asked if he could look into this and call me back he called me right back and said I cant be refunded because its not refundable I told him I have never been to his location... read more

sanderson n 

on BBB

2 months ago

price goes up and up and up no stop. predatory management, STAY AWAYYYYY