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Extreme Online Store
- Auto Parts & Supplies
- Hayward, CA
About this business
Location details
30973 Santana Street, Hayward, CA, 94544, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Recieved the rear spoiler yesterday and inspected the contents. Install instructions were there along with all parts and hardware. Schematics included. Will install this weekend. I tried to go cheaper before on a similar spoiler and several items were missing. I will only order products from extreme corvette in the future.
Business response:
Hi, Raymond. Thank you so much for leaving us a stellar review!
You haven’t even shipped yet and your asking for a review, absolutely terrible
Business response:
David, we're sorry — you're right, a review request should never go out before your order ships, and that was our mistake. We'd also like to get your order moving and make this right for you. Please reach out to us at (510) 694-0838 or support@extremeonlinestore.com so we can check on your shipment right away. Again, our apologies, and thank you for taking the time to leave feedback — it helps us fix how we do things.
I ordered carbon fiber, splash guards for my C8, Z06 and what I received was Hydro dipped splash guards.
Business response:
Hi Michael, I'm sorry. You ordered carbon fiber splash guards for your C8 Z06 and we sent hydro-dipped ones - that is not what you paid for, and I apologize. We want to make this right, whether that means getting you the correct carbon fiber guards or reimbursing you in full. Please reach out to us at (510) 694-0838 or support@extremeonlinestore.com and we'll take care of it right away. Again, I'm sorry, and thank you for taking the time to leave this feedback - it helps us improve.
I ordered the ZR1 wing back in March, and it took five months to receive the order. I didn't mind the wait time; however, as soon as I received the package and started installing it today, the wing stand bolt hole did not align correctly with the wing. I tried everything and ended up making the hole in the correct location. While I was installing the wing on the bracket, both the left and right winglets kept falling off. I tried to use a lot of JB Weld, but the winglet just wouldn't stay on the wing. This is the worst purcha... read more
Business response:
We sincerely apologize for your experience and take responsibility for the issue. We would really appreciate the opportunity to make this right and work toward a resolution that you’re satisfied with. Please contact us at 510-694-0838 or support@extremeonlinestore.com, and our team will assist you directly.
Excellent customer service had a problem with a missing package. Jason took care of it if they’re 24 hours they won’t send me a new one thank you.
Business response:
Thank you for taking the time to share this, Virgil. We are glad Jason resolved your missing package issue promptly.
Part of my order was missing customer support team worked On it for me
Business response:
Hi, Virgil. Thank you so much for leaving us a stellar review!
Ordered a OEM styled front splitter for my 2016 Cadillac ATS-V based on pictures its what i expected to receive. But once i purchased it money was removed right away and the ordered confirmation switched to extended front splitter which is exactly what i didn't want. The part that came was nowhere near the picture no tabs to secure it to my bumper on the bottom or top the holes also didn't line up. Assuming they expect you to get a drill bit and drill into a $460 dollar splitter and saw off all the extra once you line it up ... read more
Business response:
We're sincerely sorry to hear about your experience and apologize for the frustration you've encountered. We understand your concerns regarding the product you received, the fitment issues, and the delay and confusion surrounding the return process and shipping label. This is not the level of service we strive to provide, and we'd truly appreciate the opportunity to make things right. We are more than willing to work with you on a fair resolution and provide appropriate compensation to ensure you have a positive experience w... read more
First, the part does not lie flat in the space on my C8 Corvette, and the ends stick up, so it is not a custom fit as advertised. Second, I have attempted to reach you four times via email and once via phone to return this product, and have not received a return phone call, so your customer service is not very effective either. I want to be contacted about this return.
Business response:
We're sorry to hear that the product did not meet your expectations and apologize for the inconvenience. We understand your concerns regarding the fitment, specifically that the part does not sit flush on your C8 Corvette as expected, as well as the difficulty you experienced reaching our customer service team. We'd like the opportunity to make this right. Please contact us directly at 510-694-0838 or email support@extremeonlinestore.com. Our team will personally review your case, assist you with the return process, and work... read more
Not received anything yet
Business response:
We take your feedback seriously about not receiving your order. Please contact us at (510) 694-0838 for immediate assistance.
Frequently asked questions about Extreme Online Store
How is Extreme Online Store rated?
Extreme Online Store has a 4.3 star rating with 1,081 reviews.
When is Extreme Online Store open?
Extreme Online Store is closed now. It will open tomorrow at 10:00 a.m.