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Eye Q Optique
- Optometrists
- Buffalo Grove, IL
About this business
Location details
722 S Buffalo Grove Rd, Buffalo Grove, IL, 60089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Muy buena atención y muy amables
Business response:
Hi, Kevin. Thanks for taking the time to share your positive experience. We truly appreciate it!
I have amazing experience
Business response:
Hi, Marquita. We are thrilled to learn that you had a positive experience with us!
Excelente y muy buena atención 👍
Business response:
Hi, Sofia. Thank you so much for leaving us a stellar review!
They do not honor appointment times. When I came twice to the store, my wait time was over 30 minutes. This is absolutely unacceptable!
I felt it was very much a business more than a drs office and felt the manipulation of having to return for a visit to pick up contact lenses.. to see if they fit right. I’d responded I’d been wearing them for decades and didn’t feel this visit was necessary. The woman running the meeting said “ things might have changed . “ This was just an attempt at an added expense. I didn’t order the contacts and won’t be returning. I also didn’t care for this being discussed in front of the entire room full of people.
Business response:
It's regrettable to hear about your experience, Patricia. We strive to provide the best service possible and will take your feedback into consideration to improve. Thank you for bringing this to our attention.
Gave me the wrong proscription glasses and told me I had to adjust to the lens never heard of this shit I went somewhere else years back and wore my glasses out side I couldn’t even do that here
Business response:
We apologize for any inconvenience caused by the incorrect prescription glasses. Please contact us at (847) 947-8875 so we can rectify the situation and ensure you have the correct glasses. Thank you for bringing this to our attention.
Not recommended
Business response:
Your feedback is very important to us. Please do not hesitate to contact us at (847) 947-8875 to address any questions or concerns you may have.
Wrong lenses been done ,!the service is horrible. 1st visit the glasses were done less than 9 working days days. The lenses were wrong, dropped off almost 3 weeks ago . The customer service in not to be expected.
My insurance called you guys and you haven't even notify me about having my appointment for my eyes and glasses when I do cualify. Very disappointed 😞
Business response:
We apologize for any miscommunication regarding your appointment. Please contact us at (847) 947-8875 so we can assist you further.
Frequently asked questions about Eye Q Optique
How is Eye Q Optique rated?
Eye Q Optique has a 4.4 star rating with 759 reviews.
When is Eye Q Optique open?
Eye Q Optique is closed now. It will open tomorrow at 9:00 a.m.