This profile has been claimed by the business owner or representative.
FABEN Obstetrics and Gynecology - Southpoint
- Jacksonville, FL
About this business
Location details
4181 Southpoint Dr E, Ste 300, Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Everything was great when we were paying them our out of pocket expenses. ** actually overpaid them, and they explained they would get us a reimbursement check for 500$. It could take ***** days. This was mid April. ** called mid may to check up, and they sent us to a billing extension where nobody is available. ** left a voicemail, and they take 3/4 days to call back. After the call back and the end of **** ** were rudely told to be patient it can take 60 days and it hadnt been sent yet, its now over 90 days so my girlfrien... read more
Business response:
Hello, thank you sharing your concerns. I cannot respond to your concerns here, but I have started an investigation into the matter and will contact you once I have full knowledge of the events. Further, I will investigate your comments regarding our staff being rude. We pride ourselves on our customer service and will take what we learn from your interaction to help improve all we do for our patients. We will be in touch with you soon. If you have any further needs please reach out to *****, our customer service advocate.Th... read more
Avoid this place at all costs unless you don't mind being bait and switched!They make you think one of their doctors is going to be at the birth and instead I got a midwife (whom I had never met with before) with bad bedside manner who took an hour to sew me up (and left a piece hanging!!!) and didn't alert any of the staff that I hemorrhaged causing major issues later, where my husband thought I was dying. The week before my appt I was in the lobby and heard a woman on the phone complaining that she had been sewn up wrong a... read more
Not professional. Wont keep appts scheduled, sends text re: rescheduling wo reasoning. Charges **** per page to get records even if emailed. Will not return calls. Makes patients receive unnecessary treatments. Long wait time, then ******* during appt. I have asked for management to contact me and have nor received response. They will not give me my records to take my care to a different facility.
Business response:
Dear ********,I am sorry to hear that we did not meet your expectations. We do strive to provide the very best in patient care, and I wish we had been better able to accommodate you. We are very appreciative of any and all feedback from our patients. We will take what we learn from your experience and whatever we can to find ways to improve our processes and policies, as a result. Thank you for taking the time to bring this to our attention
Completely unprofessional and dishonest! My wife was dropped from their care for refusing to get a voluntary test! Wasn't even informed of the test until an hour after leaving the appointment because ******** Key, one of the nurse practitioners, failed to mention it in person. Additionally, that same appointment my wife had an extremely rude ultrasound technician who asked my wife to remove her pants with no cover and also LIED about our baby appearing to be fine but was later informed by the nurse practitioner the ultrasoun... read more
Business response:
We're sorry to hear you were less than satisfied with your care. We pride ourselves on providing high quality patient care. We value our patients opinions and would like to thank you for bringing this to our attention. In accordance with state and federal privacy laws, healthcare providers are precluded from commenting in public or on social media sites specifically regarding a patients treatment. However, FABEN strives to maintain excellent communication with patients and is available to discuss concerns directly with the p... read more
I have been a patient for over 10 years ********** did my DaVinci Hysterectomy in 2013 and I have had many visits since then. I got a VM for my annual and then I call back to schedule one and some woman on the phones says now I need a referral due to new insurance. I had the same insurance when I did a tele med in 12/2020 but now I need a referral. WTF? All these doctors do anything to scam us out of r money. Shame on You!!!!!!!!!
Business response:
Dear L,I am sorry to hear that we did not meet your expectations. It is nice to know that you have been a patient of ours for so long. We value these relationships. Unfortunately, we have no control over what insurance our patients carry, nor what rules their insurance carriers impose. Believe me, it would be better for us if we did not need a referral, but in order for you to have your current insurance carrier pay for your routine healthcare visit with us, they have asked us to obtain a referral from your PCP. Like you, I ... read more
DO NOT GO HERE! I came for one visit, I asked up front if there would be a deductible amount for my visit. They said no, you do not have a copay. Okay no worries, I figured they would bill me for the amount if there was one. I complete the appointment, and decide that I do not wish to continue seeing Dr M******. This appointment was in January. I get my first bill statement this month, in May. I open it up ready to pay and it says it is their third and final time trying to reach out to me. I am confused, but I pay the bill. ... read more
This is the worst experience I have ever had with a doctors office. I rcvd a phone call about scheduling my annual visit and they stated that they needed me to pay off my balance before I was able to be scheduled. I explained to the manager that I have been making payments when I am able to based on my finances that I have available. She refused to schedule me even though they are able to see that I was making payments to the file and not just ignoring the bill. I am forced to look for a different doctor which I don’t like s... read more
Business response:
Hello Ajsela, I am disappointed to hear that your interaction with my staff was not fully satisfactory. We would hate to lose you as a patient over this matter, but we do expect our patients to meet their financial obligations. I will be talking with the person concerned in your case and try to find out why she could not better assist you. If you prefer to arrange your annual with us, I have talked with my billing office manager and asked her to endeavor to assist you. We will need assurances from you that your current balan... read more
Dr. Jennifer P***** was recommended to me by my sister. I scheduled my appt, was on time, the staff was friendly. I was escorted to the examination room upon which I waited almost an hour past my appt time for the doctor to come in a see me for less than 20 mins. I had a follow-up, again, samething, except this time, I waited 30 mins and informed them I work from home and I have to get back. At that point they checked with the Dr. And she stated it would be another 10 to 15 min. At that point I asked if the information could... read more
Frequently asked questions about FABEN Obstetrics and Gynecology - Southpoint
How is FABEN Obstetrics and Gynecology - Southpoint rated?
FABEN Obstetrics and Gynecology - Southpoint has a 4.4 star rating with 708 reviews.
When is FABEN Obstetrics and Gynecology - Southpoint open?
FABEN Obstetrics and Gynecology - Southpoint is open now. It will close at 5:00 p.m.