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Fairfield's Cadillac Buick GMC
- Car Dealers
- Keene, NH
About this business
Location details
434 Winchester St, Keene, NH, 03431, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 3:00 p.m. |
I called and made plans to take a 2015 Kia Sorento overnight on Thursday- on Friday the manager i was working with had called out and given me to a sales guy. I let him know what vehicle i was coming to get for the night and went on my way. When i went to leave a soccer game later that night, the car would not start. I had to wait with my two children until we could get it started. After driving the vehicle for a day it was realized that it had an open recall (seatbelt light), barley legal tires, and a cuplar/spring wrong wi... read more
Business response:
Hi Stacey, your concerns have been forwarded to our General Manager Bob Goodell, he will be contacting you
The service dept is awful with the exception of Matt the service manager who I don't even know if he still even works there or not. Most of the staff like to demean people to the point that everyone is stupid. Had an appointment that was only supposed to be 10 minutes to do a leak check it has been 2 hours. Very dissatisfied with this dealership and when this lease is up I will not return
Had my truck for almost a month didn’t call me or anything an didn’t fix vibration in my truck told me it it was something it wasn’t then spent 3 grand warranty for not to cover it the. They screwed my rim up
once again GM service department unsat. drop vehicle off half hour early for 11 am appointment. call at 1 pm and oh we're just getting it in. what happened to my 11 am appointment I ask? well that was someone else's doing- so sorry.
Service Dept is horrid!!!!
Business response:
Hi Kathy, We are sorry to hear you did not have a good experience in our service Department. Your review has been forwarded to one of the Owners who is investigating your experience with our service manager. He will follow up with you via telephone.
So it all started with a phone call to the service department to see if my Acadia was still covered under warranty. After being told that all warranties were still available I made an appointment to get my check engine light looked at and made the 45 minute ride to do so. When they figured out the problem I was told it would cost $110 dollars to fix the issue. I told the lady at the service desk that I was told on the phone that my vehicle was covered under warranty. She said well it is not and that they have been having... read more
They suck, never safety checked a vehicle before giving keys, brake went and check engine light came on immediately after getting it home for exhaust work, they are pathetic
I think I was forgotten about. I went truck shopping on Saturday. I was shown a truck by Heather who was really nice. I have some credit challenges so I was looking for an inexpensive truck so my monthly payment wouldn't be crazy. I decided on a used Nissan Frontier. I was approved but the payment was too high. I was told that they would shop a few banks around and call me on Monday. I initiated a call by calling and leaving a message. Someone from there called back and asked me a few questions and decided they would call my... read more
RecommendedDisappointed! Fairfield's said they would pay my first payment and then I get my bill a month later and of course I expect they are going to pay it. I called GMC and they said no, your first payment was hidden in the paperwork the day you bought the truck. I need to pay my first payment now. It may be the same scam all car dealers are doing.
Frequently asked questions about Fairfield's Cadillac Buick GMC
How is Fairfield's Cadillac Buick GMC rated?
Fairfield's Cadillac Buick GMC has a 4.5 star rating with 611 reviews.
When is Fairfield's Cadillac Buick GMC open?
Fairfield's Cadillac Buick GMC is open now. It will close at 7:00 p.m.