FAIRWINDS Credit Union

Julie M. 

on Yelp

a year ago

I've been a member of Fairwinds Credit Union for almost thirty (30) years and do my banking primarily at the Tuskawilla Branch. Recently, I experienced an issue with the desktop version of the online banking software that prevented me from adding an account. I went to the branch and met with Shellon Maxwell, Member Service Specialist, who took ownership of my issue. She was empathetic and professional. Shellon consulted with another department and followed up with me the next day and offered a solution that we tested toget... read more

Kimberly G. 

on Yelp

a year ago

I love the Tuskawilla location! it's so close to work and home and the people are always so patient and kind. Today I had a question about a transaction and Carlos was able to explain it and help me understand the timing of it. He went above and beyond in customer service. :) (I've been a member since the late 80's and have never regretted my decision to use Fairwinds for many of my financial needs.) Keep up the good work! 

DS B. 

on Yelp

2 years ago

Great customer service! Thank you so much, Shellon Maxwell for all your help! Ms. Maxwell always has a smile, and she is patient and professional. 

Angela Z. 

on Yelp

2 years ago

Great customer service. Shellon was patient and explained everything to me. Luís and Shellon worked together as a team to make sure my account was set up properly. Thank you again Shellon great customer service. 

Judy R. 

on Yelp

2 years ago

We got there just before 5:00 pm. The person that welcomed us to the credit union was also the person that helpped me open a new account. Luz Rios what a great person . She explained everything so I could understand. Thake you Mrs.Luz Rios I will recomend this credit union office to all my friends Dale Rechsteiner 

Lisa J. 

on Yelp

4 months ago

Today I had a horrible experience with Edna. She was rude, aggressive and completely unprofessional. She acted annoyed from the moment I stepped into her office. I asked her to pull up my account so she could see what I was referring to and she told me no she could not access my account and I should pull it up on my phone. At that point I left her office to look for someone else to assist me. When I approached a door with someone inside working she yelled "Do not knock on that door" she then said a teller would help me and w... read more

Stephanie R. 

on Yelp

3 years ago

This branch is consistently ineffective and unhelpful. Almost every time I've been to either the drive-through or the lobby the employees are rude, disrespectful and they have no sense of urgency. Today I stopped for a simple replacement debit card; the person at the window directed me to the concierge, the concierge asked me to sign in, the sign in device wasn't working, the concierge took my name down told me she was working with someone else then I proceeded to wait for 15 minutes. I see other employees peaking out from t... read more

Beth H. 

on Yelp

3 years ago

I love my credit union will never use a traditional bank again. The people are so kind and helpful. 

Nancy C. 

on Yelp

4 years ago

By far Fairwinds Credit Union is THE worst financial institution on planet earth! Early July they were notified my Mom passed away. I Let them know that the car that she had a loan with them on would be sold and they would be paid off. I had a buyer for the car. They informed me they could not give me any further information because I was not on the loan and I did not have probate paperwork. So I left saw an attorney and filed the probate paperwork. In the meantime they came and picked up, repossessed my deceased mother's au... read more