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FAIRWINDS Credit Union
- Credit Unions
- Winter Springs, FL
About this business
Location details
1475 Tuskawilla Road, Winter Springs, FL, 32708, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 5:00 p.m. | |
| Tue | 09:00 a.m. to 5:00 p.m. | |
| Wed | 09:00 a.m. to 5:00 p.m. | |
| Thu | 09:00 a.m. to 5:00 p.m. | |
| Fri | 09:00 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I've been a member of Fairwinds Credit Union for almost thirty (30) years and do my banking primarily at the Tuskawilla Branch. Recently, I experienced an issue with the desktop version of the online banking software that prevented me from adding an account. I went to the branch and met with Shellon Maxwell, Member Service Specialist, who took ownership of my issue. She was empathetic and professional. Shellon consulted with another department and followed up with me the next day and offered a solution that we tested toget... read more
Business response:
Thank you for your review and membership, Julie! At FAIRWINDS, serving you, and providing you with an exceptional experience, is at the heart of everything we do. We are happy to hear that Shellon was able to assist you through the process and ensure that as a member, you know you are important and valued. Our team is always here to help, and we look forward to seeing you again soon!
I love the Tuskawilla location! it's so close to work and home and the people are always so patient and kind. Today I had a question about a transaction and Carlos was able to explain it and help me understand the timing of it. He went above and beyond in customer service. :) (I've been a member since the late 80's and have never regretted my decision to use Fairwinds for many of my financial needs.) Keep up the good work!
Business response:
Thank you for the review and your membership, Kimberly! At FAIRWINDS, serving you, and providing you with an exceptional experience, is at the heart of everything we do. We are happy to hear that Carlos was able to assist you through your transaction and questions during your recent visit. Our team is always here to help, and we look forward to seeing you again soon!
Great customer service! Thank you so much, Shellon Maxwell for all your help! Ms. Maxwell always has a smile, and she is patient and professional.
Great customer service. Shellon was patient and explained everything to me. Luís and Shellon worked together as a team to make sure my account was set up properly. Thank you again Shellon great customer service.
We got there just before 5:00 pm. The person that welcomed us to the credit union was also the person that helpped me open a new account. Luz Rios what a great person . She explained everything so I could understand. Thake you Mrs.Luz Rios I will recomend this credit union office to all my friends Dale Rechsteiner
Business response:
Thank you for the review, and your new membership! Serving you, and providing you with an exceptional experience, is at the heart of everything we do. We are happy to hear that Luz was able to assist you on your recent visit to open a new account. We are always here to help, and look forward to seeing you again soon!
i have been a member for a very long time. my debit card was shut down due to fraud and it will take 5-7 days for a new card. The branches no longer print cards on request and to expedite a new card would cost me $50.00. Why am i being punished for fruad charges and have to wait for a new card. i have no way to pay bills that are linked to the card and what a hassle because now i have to drive to bank and get money to pay for gas and groceries.
Business response:
At FAIRWINDS, serving you, and providing you with an exceptional experience, is at the heart of everything we do. We take your feedback very seriously and assure you that we are here to help. Unfortunately, with the information you have provided thus far, we have not been able to identify your account(s) or relationship, and we need further information to assist you with your debit card. Please send an email to socialmedia@fairwinds.org with your preferred contact number and information so that we can follow up to better und... read more
Today I had a horrible experience with Edna. She was rude, aggressive and completely unprofessional. She acted annoyed from the moment I stepped into her office. I asked her to pull up my account so she could see what I was referring to and she told me no she could not access my account and I should pull it up on my phone. At that point I left her office to look for someone else to assist me. When I approached a door with someone inside working she yelled "Do not knock on that door" she then said a teller would help me and w... read more
Business response:
Lisa, At FAIRWINDS, serving you, and providing you with an exceptional experience, is at the heart of everything we do and we take all member feedback seriously. We are sorry to hear that your experience was less than excellent and we would like to learn more. Our Tuskawilla branch manager attempted to contact you today and was able to leave a message. Please reach back out to us at your convenience using the contact information provided. We assure you that we are always here to help!
This branch is consistently ineffective and unhelpful. Almost every time I've been to either the drive-through or the lobby the employees are rude, disrespectful and they have no sense of urgency. Today I stopped for a simple replacement debit card; the person at the window directed me to the concierge, the concierge asked me to sign in, the sign in device wasn't working, the concierge took my name down told me she was working with someone else then I proceeded to wait for 15 minutes. I see other employees peaking out from t... read more
Business response:
Hello Stephanie, We are sorry to hear about your experience and would like to learn more. Please send an email to pr@fairwinds.org with your contact information so a member of our team can reach out.
I love my credit union will never use a traditional bank again. The people are so kind and helpful.
Business response:
Thank you, Beth! We're proud to be your financial partner.
Frequently asked questions about FAIRWINDS Credit Union
How is FAIRWINDS Credit Union rated?
FAIRWINDS Credit Union has a 4.3 star rating with 73 reviews.
When is FAIRWINDS Credit Union open?
FAIRWINDS Credit Union is closed now. It will open tomorrow at 9:00 a.m.