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Farms, The
- Apartments
- Columbus, OH
About this business
Location details
5412 Edwards Farms Rd, Columbus, OH, 43221, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I've been a resident at the farms for over 3 years now and have had a really good experience. I live in a 2 bedroom / 2 bath apartment with a roommate and really like the layout of our apt and how spacious it is. Both bedrooms are a good size with a nice big living room and a decent size kitchen with a small dining area. Whenever I've had any issues the leasing office / maintenance staff are very responsive and quick to act to help me with whatever problem I'm having. They are readily available and do their best to accommoda... read more
Business response:
Dani, thanks a bunch! Your 5-star review of the Farms is greatly appreciated by our team. Customer care is a top priority for us, so please feel free to connect with us anytime for assistance. We hope to have you as a long-time member!
I've only lived here for a few months, but it's been great so far. The appliances aren't exactly top of the line and the carpet and fixtures are cheap, but it looks nice. I love the openness and all the windows. I constantly see staff around the complex and they're always friendly. It's a little pricier than a lot of places, but I'll pay it to be happy and comfortable in my home.
Business response:
Welcome to the Farms, Jenna! We're glad to have you as a member of our community here. Please give us a call and we'd be glad to chat with you about your maintenance needs for your home.
I lived at the farms from 2016 to 2017. We had sold our house and needed a place to move during our transition to another house. We had investigated online and picked the Edwards Management Company based on reviews. We picked a 2 bedroom on the ground level with an attached garage at The Farms. The manager of The Farms is very professional. She and her staff took very good care of us during our stay. If we had any concerns, they were immediately addressed. The whole staff were authentically caring and nice ( you can tel... read more
please drive away do not lease here! the building have pets problems i am currently dealing with mouse infestation, i reported last month 5 days later someone show up put one trap and left now i reported again and it has been 1+ week and i haven't hear from anybody... now i have to spend money on pets control myself bc nobody seems answering the phone at the office. i live in a remodeled unit. No recommended . i can't wait to move out . please save yourself a headache...
Business response:
Thank you for sharing your feedback. We’re sorry to hear about the concerns you’ve experienced regarding pest issues and communication. We take all maintenance and pest control matters seriously and expect them to be addressed promptly and thoroughly. We encourage you to contact the office directly so your concerns can be reviewed. You may also reach out to the Customer Care team at CustomerService@druckerandfalk.com for additional assistance.
2400 dollar a month apartment full of mold, damaged appliances, and a management team that answers none of my messages or emails. The only way to get a response to is to go into the main office here at "The Farms" and demand their attention, and most of the time I am met with an extremely dismissive attitude. I have been treated poorly the entire time I have lived here, shoo'd away or ignored from day 1. None of the issues reported on our move-in evaluation were even reviewed with the office staff. It took 3 months of const... read more
Business response:
We take concerns regarding living conditions and communication very seriously; however, the claims described do not reflect our standards or typical operations. Our team is committed to maintaining apartments and addressing maintenance requests in a timely and professional manner. It sounds like you've had a hard time reaching our team by phone, so we encourage you to contact us at CustomerService@druckerandfalk.com.
I toured this place today and we noticed that the showers were extremely dirty. The carpet was not cleaned. The sinks were dirty, the pantry was poorly built (can't use half of it), and the seals were missing, causing the eventual electric and heat bill to be probably around $ 300. The guide was extremely rushed, and from the beginning, it didn't seem to take us seriously in what could have been a genuine deal. (Bad business.) She was walking so extremely fast and so far ahead of us she didnt hear half of our questions. She ... read more
Business response:
We’re sorry to hear about your touring experience and take your feedback seriously. Our team strives to ensure all units are clean, well-maintained, and ready for prospective residents, and we aim to provide attentive and informative tours. We encourage you to contact our Customer Care team at CustomerService@druckerandfalk.com so we can review your concerns in detail and work toward improving our process.
I've lived at this property for two and a half years and strongly advise anyone considering it to look elsewhere. Management seems more focused on spending money on flashy, unusable "amenities" rather than fixing the things that actually affect residents. More than half of my maintenance requests have been automatically cancelled after sitting for a month with no action. On the rare occasions something is addressed, the office and maintenance staff are uncommunicative and often rude. The gate is rarely maintained and doesn'... read more
Business response:
We're sorry to hear about your experience and appreciate you taking the time to share your concerns. We are actively working to improve communication, address maintenance issues more efficiently, and ensure the community is well-maintained. If there are unresolved matters you'd like to discuss further, please contact our team at CustomerService@druckerandfalk.com. Your feedback is important to us, and we’re committed to making ongoing improvements.
I've lived here for almost 4 years with my sister. We've been very loyal tenants. I used to love this place. Always bragged about The Farms... convinced two friends to move to the complex as well. I hate to post this poor review, but it has went incredibly downhill. Entire apartment (fully carpeted) flooded in 2020, due to a pipe bursting through the wall by the toilet bc of previous poor repair job. No new carpet. That was the first of many issues and a complete downhill spiral. I could go on and on and on. I spend a lot of... read more
Business response:
Hi again, Anissa! Thank you for taking the time to share further feedback on your and your sister's experiences with us. We greatly apologize for the troubles you've had during your stay and we assure you that your continued membership with us has been greatly valued. We would appreciate an opportunity to continue to assist you both with this situation, so please reach out to our Customer Cares Line at (877) 385‐1878 or CustomerService@druckerandfalk.com again to speak with our team further. It'd be a pleasure working with y... read more
weak customers service via email and phone no one seems to be available to help with any inquires. Have to go in there to get answers.
Business response:
Moni, we're so sorry to hear that. Customer care is an absolute top priority for our entire team, so we do apologize for the troubles you've had connecting with us. Please reach out to our Customer Cares Line at (877) 385‐1878 or CustomerService@druckerandfalk.com and we'd be delighted to assist you! Thank you.
Frequently asked questions about Farms, The
How is Farms, The rated?
Farms, The has a 3.6 star rating with 142 reviews.
When is Farms, The open?
Farms, The is open now. It will close at 5:00 p.m.