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FastMed Urgent Care
- Urgent Care
- Lumberton, NC
About this business
Location details
5080 Kahn Dr, #120, Lumberton, NC, 28358, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
customer service sucks, girl at the desk on 3/9/2021 needs to be taught customer service skills an learn to speak with people. She talks with them like they are stupid.
Very rude to walk ins. They can explain there rules without being so ugly to people that are sick!!!!!
Business response:
Thank you for taking the time to share this review, Mary. We have a patient-focused culture and want to provide everyone with a great experience. When you have a moment, will you please contact us at CustomerRelations@FastMed.com so we can discuss this further? Thank you.
I had an injury that required stitches. The sign on the door said walk-ins welcome...but when I approached the desk, I was told they were only doing appointments due to construction and the soonest time they had was in 4 hours. Unbelievably, they thought that would be okay and were ready to schedule me. I walked out and found another clinic instead. Incredibly frustrating, especially considering the signs on the door welcomed walk-in patients!
Business response:
We are disappointed to hear that you did not have a more positive experience with us at FastMed Urgent Care, Erin.
I have used Fast Med in the past with decent results. I took my son because he was running fever and had a terrible cough (he's asthmatic and we thought I might be pneumonia). 1st the receptionist had a terrible attitude and argued that my son had never been there before. he most certainly had, but I completed the process AGAIN. Then when they took his vitals they gave him children's Tylenol and ordered me take him to the ER even offered to send him by ambulance stating he was too sick for them to treat. Stated he was hypoxi... read more
Business response:
We’re sorry to hear about your experience at FastMed, Erin. We strive to deliver quality medical care through our licensed, experienced healthcare providers. We’d like to get more information so our lead physician can look into this further. Will you contact us at CustomerRelations@FastMed.com? Thank you.
Worst service ever, I did everything they asked and they would not treat me kept dropping my name lower on the list. POOR customer service this is twice I have had poor service from one of these clinics. I didn’t even need to see a doctor either time just having pre employment testing done. I am looking into an alternate choice for services. �Back again as my company uses this service. Did what they suggested and made an appt arrived 10 minutes prior to the 830 appt and it is now 850 and I haven’t even been checked in yet! ... read more
You care about the patients...........HA NOT!!! You care about the money. Cant be seen without a credit card...or 200 dollars haha what a rip off. Never will i ever consider going there again.
I am not someone that runs to the Dr. therefore if I go in for an appointment I am pretty sick. I was shocked at the unprofessionalism of your front desk person. She was in a sour mood. She went on to tell me how she has a 4 year accounting degree and can't find a job. She was extremely unpleasant. Using profanity on the phone to patients. She rolled her eyes and huffed and puffed every time someone went to the desk. The office manager appears to never be available. I have left several messages and no return calls. Disgusted... read more
These dumbfucks submitted the wrong insurance code twice. I personally told them after it was denied, as well as the insurance company. They even told them why it was the wrong code. It was for a child 0-10 years old and my child is 11. Ok. They promise they are resubmitting it asap. Well they resubmit it 3 weeks later WITH THE SAME WRONG CODE. Not even a different wrong code, but THE EXACT SAME WRONG CODE. Also, no one ever, and I mean ever answers the phone at the corporate office. It prompts you to leave a message. Well y... read more
Frequently asked questions about FastMed Urgent Care
How is FastMed Urgent Care rated?
FastMed Urgent Care has a 4.3 star rating with 1,303 reviews.
When is FastMed Urgent Care open?
FastMed Urgent Care is closed now. It will open at 8:00 a.m.