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FastMed Urgent Care
- Urgent Care
- Candler, NC
About this business
Location details
511 Smokey Park Hwy, Candler, NC, 28715, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Ridiculously rude staff. Canceled a pre-employment screen with no warning because I stepped outside for a moment. I even checked with the front desk person first. No word of caution that leaving for a moment would invalidate my test. 20 minutes after I return, they finally (rudely) tell me that my test which I’d waited all day for was now canceled and my employer notified, as if I’d committed some egregious sin, when all I did was stand on the sidewalk for some fresh air. Wasted day and incredibly frustrating experience. The... read more
Business response:
First of all, thanks so much for taking the time to write to us. Your concerns are our concerns, and we value your feedback. We’d like to get more detail about what happened. We strive to meet the needs and exceed the expectations of every one of our patients, so when we fall short we want to understand the details behind why and how we can keep it from happening again.
I was having issues with my eyes, blurred vision, extreme redness, watery and crusty in the mornings, I paid $200 for them to give me an eye test, never even looked at my eyes and told me I had pink eye, prescribed me some eyedrops and that was the end of that. Terrible, terrible service especially for the amount I paid!
Business response:
We’re sorry to read this, Dreamer-chris. We strive to deliver quality medical care through our licensed, experienced healthcare providers. We’d like to get more information so our lead physician can look into this further.
Three hour wait for a scheduled visit and have to come back Monday to complete things because of computer problems. Rudest receptionist I’ve ever seen. Outrageous wait times. Neither fast nor urgent.
I have never been treated so unprofessionally. The nurse obviously had a problem today and took it out on me. Very poor communication skills and even worse at nursing skills. Told her she was hurting me with the nasal swab. Says "that's ridiculous, medical professionals only help people" then just left. Well, I went home with a bloody nose due to her LACK OF PROFESSIONALISM. Four Stars for the receptionist. Zero for the nurse.
when you call when a business opens first thing in the morning and they say to come in. no appointment is necessary... you do what they say and there at the office within an hour... then told "I remember talking to you but now you need an appointment... please book it on our website" as I'm standing in front of the receptionist that talked to me earlier! I once again do what they say, book the appointment standing in the office on my phone....1:30..... I'm still in the office and it's 3:30pm to be tested....as they let walk... read more
Business response:
Thank you for leaving this review, Shelley. We try our best to minimize wait times and also ensure that each patient gets the medical attention he/she needs. We also offer the opportunity to schedule a visit on our website before heading in.
They Need Considerate Nurses I Shouldn't Feel Like I'm Being Rushed Out Of Any Doctors Office
Business response:
First of all, thanks so much for taking the time to write to us. Your concerns are our concerns, and we value your feedback. We’d like to get more detail about what happened. We strive to meet the needs and exceed the expectations of every one of our patients, so when we fall short we want to understand the details behind why and how we can keep it from happening again. Will you email us at CustomerRelations@FastMed.com? Thanks.
Turned away when stitches were needed! Because they had one patient back there already! Really????
Business response:
Thank you for taking the time to share this review, Kalee. We have a patient-focused culture and want to provide everyone with a great experience. When you have a moment, will you please contact us at CustomerRelations@FastMed.com so we can discuss this further? Thank you.
went here with my eye that kept swelling. They barely looked at my eye. They said it was allergies. No doctors on site. Had to go somewhere else a week later. it was a clogged tear duct.
Business response:
We’re sorry to hear about your experience at FastMed, Carole. We strive to deliver quality medical care through our licensed, experienced healthcare providers. We’d like to get more information so our lead physician can look into this further. Will you contact us at CustomerRelations@FastMed.com? Thank you.
We took out 1.5 year old daughter in on Saturday, 3/30/19 for a cough. The doctor on duty recommended a breathing treatment (albuterol). At the conclusion of the treatment we asked about our daughter’s face being flushed. She recommended that we call the ambulance and rush her to the er. Then she said we should drive her but call an ambulance if she had trouble breathing. All while demanding we sign waivers. I understand the worry about allergic reaction, but she showed no other signs (difficulty breathing, body rash, etc). ... read more
Frequently asked questions about FastMed Urgent Care
How is FastMed Urgent Care rated?
FastMed Urgent Care has a 4.4 star rating with 1,088 reviews.
When is FastMed Urgent Care open?
FastMed Urgent Care is open now. It will close at 4:00 p.m.