Fidelity Warranty Services, Inc. - Deerfield Beach, FL

Roman 

on Google

a month ago

I purchased the gold package for my son's used car. After 3 years, it has a few things that went wrong including the biggest one, the transmission which needed to be replaced. I called the Fidelity Warranty services and the person in detail reviewed the steps in opening a claim. We found a dealership nearby that I usually go and placed a claim after the dealership did their assessment. Approval of repairs was fast !!! Dealership started the repairs and after several days of having a rental, the car was finally finished. ... read more

Tyson Kelly (Community of Lowell) 

on Google

4 weeks ago

Make sure you get prior approval for all repairs because they will talk down to you if you call with questions. Made me feel like I was dumb in interpreting the contract wrong. I can be wrong and am, but let’s seek clarification rather than the way I was spoken to. My mechanic was trying to get my vehicle running right as like many being without a vehicle is a strain on one’s livelihood, fixed something the representative stated was covered, but the company will not cover it. So, just make sure you are aware to call ever... read more

Valerie Williams 

on Google

a week ago

Bought a suburban less than 8 months ago, the transmission exploded and caused the condenser and transmission cooler lines to have excessive metal going through it causing failure, they said they will cover the replacement of the transmission but not the other parts to keep the transmission cool and running properly. Now the dealership wants me to pay over $2000, to fix these other parts. But those other parts would have never failed if the transmission didn’t explode. I think it’s ridiculous that I would have to pay when I ... read more

Ramon Betanzo 

on Google

2 weeks ago

The Toyota dealership I purchased my car from over a year ago had added a bunch of aftermarket contracts from this company. I immediately noticed and had them process the cancelations. They only canceled one of the 3. I went back and forth the dealership and this company being told the other group was the responsible. It wasn’t until the dealership printed out the paperwork showing the active contracts that I realized it was fidelity who was making the mistake. At this point I had gotten assurance from the company that they... read more

Daniel Manjooran 

on Google

a month ago

I’m very disappointed and irritated at Fidelity. After purchasing their top of the line platinum exclusionary vehicle service contract, they refuse to cover over half of the cost of a repair on my Mercedes E63 AMG. Keep in mind, this part and associated labor was NOT EXCLUDED in their policy. Fidelity is claiming that the labor hours required are less than half of what the certified Mercedes technicians at my dealership require for the job despite sending out an inspector who had it explained to them step by step exactly how... read more