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Fiorella's Italian Kitchen
- Restaurants
- Oxon Hill, MD
About this business
Location details
152 National Plaza, Oxon Hill, MD, 20745, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
I had the chicken parm which was pretty good. But what impressed me the most was the service. It was outstanding. My server was very personable and attentive. The food came out quickly as well. I also had the bread pudding which was great. Some of the best bread pudding I have had. It was the best meal I had so far at National Harbor. The portion sizes were very generous as well. I couldn't eat it all. I would definitely go back.
Business response:
It's wonderful to hear that you enjoyed your meal and received great service! Thank you for choosing Fiorella Italian Kitchen. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Staff was very distracted, hanging out and chatting. Waitress never asked if we needed anything. Kept having to find her to get things we needed. The "family" style salad for $24 is very very overpriced. Pizza, while tasty was very underbaked. We've been there before but not in a while and we were disappointed. It was a Thursday evening and it was not busy at all so no grace for that. We will give it another chance because of the past but staff needs some guidance with some customer service improvement.
Business response:
We're sorry to hear that your experience was a disappointment, Candice. Our goal is to provide excellent service and delicious food and we will be sure to share your feedback with our team. We hope to welcome you back for another chance. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Have eaten here once before. Have enjoyed it each time. Excellent and attentive service. Decent menu though more limited pasta options than expected. Went with pizza both times, which are very good but not great (reference point, I come from a place with a bunch of renowned pizza makers). And I would get one again here, to be clear. Some local beer options and small wine list. So a safe and enjoyable bet when you are in the National Harbor area.
Business response:
Tom, thank you for dining with us at Fiorella Italian Kitchen! We are glad you enjoyed your food and that your service was wonderful. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Justin was great. Host was accommodating and increased our party size from two to four.
Business response:
Julie, we're glad to hear you had a great experience with Justin. Thanks so much for dining with us! Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Angie was the best! She managed the bar as well as coming over to our high top in the bar area on a regular basis to serve us. We love that window table to people watch. We are in town once a year for a week and usually come here for dinner once or twice each visit. Thanks for being consistently good.
Business response:
We are thrilled to hear about your experience with Angie! Thank you for being a loyal customer and consistently choosing us. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
We had a fantastic dining experience at Fiorella’s Italian Kitchen. The food was outstanding with fresh ingredients, perfectly prepared, and full of authentic Italian flavor. The service was just as impressive, with a friendly and attentive staff who made sure everything was perfect from start to finish. Whether you’re craving pasta, pizza, or classic Italian dishes, Fiorella’s delivers on quality and taste. I’ll definitely be returning and highly recommend it to anyone looking for a memorable Italian dining experie
Business response:
We deeply cherish your fantastic feedback, Corey! Outstanding food, authentic flavors, and attentive service are all things we strive for. We look forward to welcoming you back soon. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
The food and service was beyond amazing - I’d be tempted to say one of the best restaurants in the harbor.
Business response:
Thank you for the kind words, Renae! 5 stars is what we aim for, so it's fantastic to hear that you enjoyed your meal and received such great service. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
The food was delicious. It took forever to get my drink and when it came it was a completely different drink. It took awhile for our server to get back to tell her it was the wrong drink. I was finished with my dinner. So I told her to just remove the drink. We were not offered anything for their error. I don’t know if they were short staffed. But I was disappointed in the service.
Business response:
Kimberly, we regret that your experience was not more positive, but we appreciate your feedback. Please feel free to contact us directly at (301) 839-1811 to discuss your thoughts with us further. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
I would like to thank the staff as they were very professional, courteous and attentive. We had four to our group, the fried mozzarella was great, two different orders of pasta and pizza which were highly enjoyed by all however the new to the menu steak and cheese sandwich was ok at best. The meat could use more seasoning, the bread was dry and very hard. The amount of cheese was lacking and was crispy burnt to the point of zero moisture. Even requiring mayo and adding ketchup didn’t help with the dryness. So overall I would... read more
Frequently asked questions about Fiorella's Italian Kitchen
How is Fiorella's Italian Kitchen rated?
Fiorella's Italian Kitchen has a 3.7 star rating with 2,462 reviews.
When is Fiorella's Italian Kitchen open?
Fiorella's Italian Kitchen is open now. It will close at 10:00 p.m.