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First Credit Union
- Credit Unions
- Tempe, AZ
About this business
Location details
1232 E Baseline Rd, Ste 101, Tempe, AZ, 85283, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I can't share enough how helpful everyone was at this branch and this credit union in general. I had intent on coming on to speak to a banker today but before I even got there, I received a call from corporate welcoming me, listening to my concern, and getting me set up for my newly open account. I talked to a banker (didn't catch his name), Chris, and the DeAnna the branch manager. I did a walk in and did not have to wait long. DeAnna was absolutely incredible, personable, and patient in helping my ease some of my concerns ... read more
Business response:
Thank you for your kind words It makes our day to hear that we were able to provide you 5-star service. We'll make sure the team at Tempe receives your feedback. They'll be thrilled to hear your kind words. We look forward to assisting you again soon.
Just had an amazing interaction with the Help at First Credit Union on baseline they were went above and beyond to help me for what I needed. Lily did a awesome job.
Business response:
Woohoo! Thanks for the awesome rating. We love our members. :)
I've banked here for 20yrs. Now it's my back up bank. Customer service is not their first priority. Linda will help you but only when somebody presses the issues otherwise it's at their convenience.
Business response:
Oh no! We're sincerely sorry your experience was unacceptable. Thanks for your feedback, give us a call at (480) 756-5500, ask for our Member Experience Team and let us know what can be done to improve.
I signed up on Yelp purposely to be able to give a 5 star review for this First Credit Union branch. I have had nothing but excellent experiences with them from account opening, to notary service to shared branching, etc. Everyone is nice- everyone is helpful. I would highly recommend them over any traditional bank.
Business response:
Thank you! We love our members:)
I am changing my review...I have heard that you should not judge a business on their mistakes, rather on what the company does about the mistakes. After writing this review I received two voice mails AND an email to be sure that I contacted First Credit Union about my experience with "After hours Customer Service" "They (First CU of Tempe AZ) seemed sincere in their apology about my experience, and assured me that the concerns with the quality of the "after hours customer service" calls would be addressed....I belive the... read more
Business response:
(Updated response) Thank you for your updated response! We appreciate it:) (Original response) First, thank you for being a member. While disappointing to read, we certainly appreciate your candid feedback and apologize for your recent not-so-great member service experience. Be assured your comments will be shared with our management team as we constantly examine our processes to identify ways to improve member service. Again, thank you for your feedback. We value your business and appreciate your membership. :)
Talk to Josh. He is a humble and knowledgeable banker. You can tell he has a big heart and is non judgmental. Arizona needs to keep their money local and not to the cut and dry big banks. Thanks Josh.
Business response:
Thank you for your feedback. We love our members:)
This is the main branch of First Credit Union. It's a bit bigger than most of the others. But it's still the credit union. Check my reviews of the others, this one is the same. Banks suck, credit unions rock. I use banks as little as possible, preferring instead the no-hassle credit union environment. As I've said before, they have no shareholders. They are responsible to their members. Banks only care about the quarterly report to their shareholders, and they make all those profits off of YOU!
Love this credit union. I have had an account here for more than 20 years. I have always had exceptional service by phone and at the Tempe branch when needed, and also have online access which I use frequently. When I worked at Intel I used the Chandler branch closest to the Rural & Chandler Blvd lcoation--with great service there also. I have both a personal and business account here. I highly recommend this credit union and I've used the Tempe branch exclusively for 12+ years, including my business acct.
I have been a member of this bank for a very long time. I have been coming to this particular branch for a few years now. The staff here are always very friendly and willing to help. A few of them even recognize me and know me by name. I have never had an issue with First Credit Union, even when I was a victim of identity theft a few years ago. If you are looking for a bank to join, this one is definitely one that you should consider.
Frequently asked questions about First Credit Union
How is First Credit Union rated?
First Credit Union has a 3.5 star rating with 100 reviews.
When is First Credit Union open?
First Credit Union is open now. It will close at 6:00 p.m.