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FirstLight Federal Credit Union
- Credit Unions
- El Paso, TX
About this business
We want to help you achieve financial success - and we’ve been doing that for over 60 years. At FirstLight, that mission is what motivates us to keep innovating and striving for excellence by offering low fees, great rates, and high dividends that you won’t find at a traditional bank. But, more than that, banking with us means you become a part of a larger family. One that supports the local community, honors our military, and makes strides to guide our youth and future leaders to be financially ready to take on the world... read more
Location details
5050 N Desert Blvd, El Paso, TX, 79912, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Amazing staff! I sideways feel welcome and my questions and concerns are always addressed in an appropriate manner that is always efficient and effective.
Have had personal bad experiences with this particular branch, And there assistance over the phone as well! They both cannot seem to be on the same page, or they say that there’s no notes written. Recently some of my auto pays that had been changed were not and I had to waste my time to step into the branch again and redo everything. Now I get a call from collections that I’m negative on the account, and that there is no change of dates. Overall frustrating, just not the right way of doing business. Makes the client upset. A... read more
What a mess ! The remodeling affected their customer service . They are unorganized , waited for a teller to help me only to get skip over more than twice ! They didn’t even get my name just told me to sit down . Ended up calling video chat only to get hand up on , took a second time to get a hold of someone . Who also pretend to not hear my concerns as to their bad service at the location. . Anyways very frustrating experience
I recently had to conduct a lot of business at First Light. Whether it was the many online chats for help, or in person transactions, the customer service was outstanding. Jonathan was especially helpful, knowledgeable and friendly.
The people who work here are human, considerate, and try their best, as far as has been my experience. However, the remodeling has made their main areas counterintuitive and difficult to navigate. They are more like scrunched up little bee hives of activity with no rhyme or reason, and the video tellers are always full with no place to wait. In trying to modernize, they have joined the cyberpunk dystopia, and I avoid going as much as possible now.
Frequently asked questions about FirstLight Federal Credit Union
How is FirstLight Federal Credit Union rated?
FirstLight Federal Credit Union has a 4.3 star rating with 426 reviews.
When is FirstLight Federal Credit Union open?
FirstLight Federal Credit Union is closed now. It will open tomorrow at 9:00 a.m.