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FirstLight Federal Credit Union - El Paso, TX
- Credit Unions
- El Paso, TX
About this business
We want to help you achieve financial success - and we’ve been doing that for over 60 years. At FirstLight, that mission is what motivates us to keep innovating and striving for excellence by offering low fees, great rates, and high dividends that you won’t find at a traditional bank.
Location details
9983 Kenworthy Street, El Paso, TX, 79924, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Absolute joke of a bank. They have eliminated the tellers for an “engagement experience”. No one is working, all the appointments are late. This bank continues its mediocre ways. It’s rather sad. I’ve advised my family to take their funds elsewhere. Navy Federal is a much more professional and efficient bank. The service and wait times are terrible at the Northeast Firstlight FCU location. Great idea for the open concept at a Bank. Let me talk about my banking details in an open environment for the entire lo... read more
Virtual assistance was with a real person. And the help from all the employees was Amazing when opening a new account. But so much miss the one on one contact. Seems lines inside are super long. And saw some of the elderly struggle for a long time without assistance. Still trying get use to it.
First Light Credit Union has no customer service. I would not recommend this bank. No one answers the phone ever. I called multiple days in a row, even different branches and the 1 800 number, no answer. The online app is very limited and the chat bot is worthless. You have to go in person and wait in long lines to get a simple question answered. If you can, USAA is the very best choice compared to any other bank out there. The customer service is impeccable.
MERRY CHRISTMAS!!FirstLight customer service Representatives. I have always been pleased with your establishment, and will always be your family member. Thanks for everything you do, and for everything you will do to help me sustain my lifestyle financially toward the coming year.
All was ok friendly n professional employees . I don’t like the new tellers take away from a personal one on one trusting relationship with your Bank but I quest that’s is no longer the case . The waiting line is still the same n there are 3or 4 people walking around to help you and new machines can’t do the job well then you have to wait to be helped in an office . And all I can get out of Luna I need ur account no.or you go no where fast. And Luna doesn’t understand e
Frequently asked questions about FirstLight Federal Credit Union
How is FirstLight Federal Credit Union rated?
FirstLight Federal Credit Union has a 4.5 star rating with 1,605 reviews.
When is FirstLight Federal Credit Union open?
FirstLight Federal Credit Union is closed now. It will open on Monday at 8:00 a.m.
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