Fox Pest Control Lexington

4.6

Pest Control
Lexington, KY

About this business

Home ServicesPest Control

Location details

2532 Regency Rd., Suite #105, Lexington, KY, 40503, United States

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4.61,940 reviews

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Zachary R.

4 years ago

Our servicers were always very kind and we're always in and out quickly. We had little to no big/pest issues during our time using their services. That being said, they run this business like a bunch of thieves. We got trapped in a one year contract after a door-to-door representative convinced us to sign up (yes, that's on us for not reading the papers). However, after that term was up they renewed it for another year after we called them and had them confirm that it would be cancelled. We were charged $90 on multiple occas... read more

Business response:

Hi Zachary, we apologize for all of the frustration. you've experienced. We would love to get this all sorted out with you. Will you please call or email our office at 859-309-6036 or lexington@fox-pest.com? Sincerely, Abby V. Customer Success Team

Charlie B.

4 years ago

Technician Jacob is the best. He took time to ask questions looked a pic we had of a bug and sent in to his team for feedback. Very friendly and competent.

Business response:

Hi Charlie, thank you for sharing the positive experience you had with Jacob. Jacob is dedicated to taking care of his customers and making sure their homes are pest free. We are glad to have both you and Jacob as a part of the Fox Family! Sincerely, Abby V. Customer Success Team

Deryl W.

4 years ago

The service man showed up at my door without calling as promised. I gave all my issues to the scheduler. When the service guy arrived, he only wanted to set traps and leave. He set the traps and was ready to leave without spraying outside or filling cracks. I checked the house for cracks and he did not fill them. He told the person there at my house that I had a small problem and he did not need to spray. I'm not happy.

Business response:

Hi Deryl, we apologize for not calling prior to arrival. I will put a note in your account asking our technicians to call before they arrive. Our technician did spray outside around all doors, windows, eaves, and your foundation. He also did put a small amount of tempo dust in the cracks outside. We've scheduled you for a follow up on 6/17/22, our technician will be sure to address all of your concerns at that time. If there is anything we can help you with in the meantime please let us know. Sincerely, Abby V. Customer Suc... read more

Frank F.

4 years ago

Fox Pest control offered to send their best to make up for the bad field technician that I experienced and it was a polar opposite experience-Amelia was superb and super professional. Management handled the situation in a timely manner.

Business response:

Hi Frank, we are sorry that you originally received a negative experience with our technician. We appreciate you giving us a second chance, and we are happy to hear that you had a positive experience the second time around. Our team is lucky to have Amelia as a technician, and we are grateful to have you as a member of the Fox Family. If there is anything we can do for you before your next scheduled service, please let us know. Sincerely, Abby V. Customer Success Team

Aaron E.

5 years ago

This is one of the most unprofessional businesses I have ever had the displeasure of working with. I initially contacted them to remove some raccoons and they told me they would set traps for a week then repair my roof to make sure nothing could get back in. They said they would guarantee nothing could get back in for a year. Because of delays such as "we ran out of traps" and "no particular reason but we just aren't going to show up" the trapping took over three weeks. They eventually apparently removed the raccoons and cla... read more

Business response:

Hi Aaron, we are sorry for your frustrating experience. We are willing and happy to honor the 1-year warranty on your exclusion work. Our office let me know they called and spoke to you about this, but you preferred to decline. If you later reconsider, this offer will stand until March 2022. We apologize that we fell short with you, and we would love to set things right. Please call if you would like any assistance. Sincerely, Michelle B. Customer Success Team

Cyndi A.

6 years ago

Could never talk to the same person twice to discuss my pest issue. Thought I had an appointment scheduled but followed up and " appointment wasn't scheduled". Would not recommend.

Business response:

Hi Cyndi, we are sorry for your disappointing experience. We definitely dropped the ball with you, and we apologize for the inconvenience you experienced. If you still need assistance with pest control, we would be happy to have our Service Manager personally evaluate your home and provide a discount on your service. I have left notes in your account regarding this offer. At Fox, we strive to learn from our mistakes and work to ensure they are not repeated. If you are willing to give us a second chance, we would love to prov... read more

Kerri A.

6 years ago

Do not use this company. I spent an hour on the phone with them telling me multiple times that my child and my pets did not need to be out of the house while they were here treating it. The technician arrived and then told me that pets and people could come back in after 4 hours post-treatment. I called the company who would not let me speak to a manager. They would only let me speak to the same person who had given me all the misinformation on the phone "because they wanted him to make it right for me." Once he got on the p... read more

Business response:

Hi Kerri, we are so sorry for your frustrating experience with us. The blame lies 100% with us, and we take full responsibility for it. We apologize for our team member giving you incorrect information when you asked if you needed to be out of the home during treatment. During most of our services, it is not necessary for children or pets to be out of the house. However, there are certain specialty treatments, like the one we were going to do for you, that require residents to vacate the home for a few hours. We regret that ... read more

Brooke M.

6 years ago

Fox Pest Control is always so professional and always provides the best service. They are quick and responsive and we've not had a single issue in the year we've been using them. They answer all our questions and Zach is always very thorough. We are thankful for their service! Definitely recommend.

Janis R.

7 years ago

I don't understand why anyone is unhappy with this company. Competitive company saying horrible things? The guys who come to spray are professional, they come out off schedule when requested to address new bug problems. They treat my yard for mosquitoes. I highly recommend this company.