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Fox Rent A Car
- Car Rental
- Denver, CO
About this business
Location details
24558 E 75th Ave, Denver, CO, 80249, United States
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I had a car booked in advance at the Phoenix airport and when we got there the counter was closed and we were told they were out of cars. They absolutely refused to help me or make amends in any way. Bad business practice, mismanaged company, terrible customer service.
Business response:
I apologize for the great inconveninece you encountered at pick up, unfortunately our PHX encountered a lot of vehicles that were not returned as expected during this weekend. I do apolgoize for this and a store credit has been issued to you for the inconvenience. Thank you.
This was BY FAR the worst car rental experience of my life. Nothing even comes close. And it is all attributable to the company. I spent THREE HOURS at the Fox office near Denver airport. 2.5 hours in a huge, snaking line before I even got to the counter, then after completing the paperwork another half hour for the car. This during Covid, in a crowded line with virtually no social distancing possible and plenty of anti-maskers. The employees could give no adequate explanation for the wait. Yes it was a busy Saturday afterno... read more
Business response:
I am very sorry that you had such a long wait at the time of pick up. Unfortunately, our Denver office is experienceing an extremely high volume of rentals at this time. We are doing our best to make improvments for the wait times. I apologize that you were unahppy with the rental you received, Fox does not reserve a certain make/model on any reservation only a car class. I am showing that your original reservation was for a compact SUV and that you received a midsize SUV. I am very sorry that the vehicle was not as you exp... read more
0 stars if I could. Never rent from Fox-Rent-a Car. This place is a joke. I rented a car through Priceline and when getting to Fox I was told that my car rental was not there because I did not arrive on time (8 hours later than the mistakenly booked time by Priceline). So they made me pay for an upgrade. Upon receiving the car, I did not realize how filthy it was until the next morning since it was nighttime when I picked up the rental. The next morning I noticed caked-up juice stains, grime, toenails, and all throughout th... read more
Business response:
I am very sorry that your vehicle was not up to par at the time of pick up. we thank you for your feedback and will be certain to share your concerns with the Fort Lauderdale management. We have reviewed the case, and issued the promised refund for the dirty vehicle to your account. Thank you.
Absolutely horrible experience with Fox Car Rental. I have requested that a manager call me to discuss three times - by phone, by email, and via the company's online comment form a full week ago - with zero response. Here is the complaint submitted via comment form: I Booked directly through Fox and I prepaid our reservation to guarantee there would be no issue receiving the car. Extremely disappointed, our vacation would have been completely ruined if not for the help of friends. We were to fly into Denver on 3/15. Due to ... read more
Business response:
I am very sorry for the great inconvenineces you encountered during the snowstorm that hit the Denver area. Unfortunately, due to safety the location was closed to all pick ups for several days. I do see that you were refunded in full for your reservation and we issue you our deepest apologies for the inconvenience.
I have had the same experience many are reporting on here. I am currently contacting law enforcement to file a report for internet fraud, conspiracy and racketeering. I urge others to do the same if they have experienced fraud. A copy of the email was sent to Fox and I haven't heardack. Dear Fox Billing Dept., I rented a car in Orlando for March 21-March 28, 2021. My online reservation was for the amount of $232.68. I paid that amount plus paid a $150.00 deposit. I did not want any insurance or other upgrades. The man at ... read more
Business response:
Thank you for sharing your concerns on your recent rental. I see that an agent has been in contact with you to assist you with your concerns. I hope they were able to assist in resolving this for you. Thank you.
Customer service is horrible!! They force you into charges that you don't need but say they are required. Did not have the type of vehicle we requested for 7 people and 4 suitcases. Vehicle was dirty did not have a full tank of gas and it has been over a week and still have not gotten our deposit back and we returned the car an hour early with a full tank of gas and we had the vehicle detailed prior to returning.
Business response:
I am very sorry that you had trouble with your recent rental. I am not finding a rental in the name Becky Hoover or associated with the provided email address. Please contact us at *******@foxrentacar.com so that an agent may assist you with your concerns. Thank you.
***WARNING*** DO NOT RENT FROM THIS COMPANY Not only did I have to wait OVER 2 1/2 hours for my car but they over charged me by $266.44 And you CANNOT talk to a real person . I am on Disability and have suffered several anxiety and panic attacks trying to deal with this company I rented and was to pick up in Denver I am going to sue Fox for false advertising as they say they are committed to customer satisfaction which is total false I will never rent from autorentals.com EVER AGAIN ... As I was typing this I have again been... read more
Business response:
I am very sorry that you had a long wait for pick up. Reviewing your rental I am showing that the additional charges were for an additional day of rental as the original reservation was booked for 3 days. I do show that the agent was able to waive the late fee as a courtesy but all other charges appear to be correct for the additional day. Should you have any additional concerns please feel free to contact us via email at *******@foxrentacar.com.
I picked the car up on a Tuesday first they didn't even inspect the car the car smelled like marijuana 20 min after leaving the low pressure light came on had to put air in the tire 4 times sent 4 email which when u call the state they respond in 24hrs which is clearly a lie I can't get through to customer service the brakes barely work it needs a oil change and a tune up they just need to retire the car waiting for a supervisor to contact us which no call back yet this is a very poor company
Business response:
I am very sorry that you had trouble with your recent rental. I see that an agent emailed you on 3/30/21 to offer you a store credit for your inconveniences. Thank you.
Still has my money and they didn't provide me with my rental as they said it was on 'request'. Who 'request' a car rental and gets charged for it. If I could leave no stars I would.
Business response:
I apologize that you had problems with this rental. I see that there is currently a chargeback on the rental, so we will allow for the credit card company to complete their investigation on the rental at this time. Thank you.
Frequently asked questions about Fox Rent A Car
How is Fox Rent A Car rated?
Fox Rent A Car has a 2 star rating with 7,760 reviews.
When is Fox Rent A Car open?
Fox Rent A Car is open now. It is open 24/7.