Fox Rent A Car

Dennis G 

on BBB

3 years ago

We did a one way rental from TPA to MIA in Dec, 2021. They refused to provide an invoice at the time of rental return and did not email one as promised. When I got my bank statement, they had charged almost twice what was on the contract. They failed to respond to 3 different attempts to get at the source of the overcharge. I disputed the charge with USAA. Fox told USAA I'd returned the car with the tank empty. I was very careful to return the car over half full, as I'd prepaid for a half tank of gas. Am I supposed to take a... read more

Kim S 

on BBB

3 years ago

We had a horrible experience with Fox rent a car. The lady who helped us was rude, unaccomidating and tried to tell us there were no cars available, even though we had already booked and paid through hopper. We had to argue with them to get our car. It was a very stressful and frustrating way to start a vacation. We recommend that nobody uses fox rental car. There are many other rental car companies who will test you much nicer. 

Gia L 

on BBB

3 years ago

Absolute worst rental car agency in the business, hands down!! Do not rent from them. They lead you to believe they are cheaper than the rest but then rack up the hidden charges! I was only supposed to pay $*** but ended up paying over $***. I told the agent I did not want insurance but they charged me for it anyway. I called 5 times and was transferred to the "billing" department each time and waited on hold for a total of two hours without talking to anyone in the "billing" department. This was my favorite part, I talked w... read more

Albert L 

on BBB

3 years ago

I originally booked Jeep Cherokee or similar, but cancelled on the same day because we would like to experience the Jeep Grand Cherokee or similar. When I picked up the SUV at San **** Airport, I was in disbelief to hear Fox Rent a Car representative said they do not have any Jeep Cherokee "at all". I felt like I was misled because my family wanted to experience the Jeep Grand Cherokee. When I came up the fifth floor to pick up the similar vehicle of the 2019 Mitsubishi Outlander, the vehicle looked really old and the driv... read more

Lana P 

on BBB

3 years ago

WORST Car rental ever and WORST customer service. HIDDEN FEES ALERT. The rental broke down last day of rental and we phoned and they instructed us on how to safely abandon the car so they can pick up and we had a real stress catching our flight home having to make alternative arrangements. Got the bill and we got charged for TOWING & EARLY return (!) ... after contacting customer service which was the most unfriendly condescending conversation ever they begrudgingly removed the towing and early return fee but still ended up ... read more

Candace B 

on BBB

3 years ago

Absolutely a scam. Charged me daily even though I already paid on Priceline. Charged fuel charges even though the tank was full. Over charged me $1000 all for lies . Can't get through to someone who can actually help and the manager was verbally abusive when pressed on the matter. 

Marsha B 

on BBB

3 years ago

I rented a car at Orlando Florida Airport from Fox car rental. I had a reservation through ************ They did not honor the agreed upon price. They told me I had to pay *** a day extra up front for tolls so that was like **** extra...then they consider that a separate transition allowing them to charge me all kinds of fees in excess of the *********** price. They are very sneaky about the extra fees including a new ** a day surcharge equaling an extra *** dollars on my rental a long list of various other charges. They do... read more

CA L 

on BBB

3 years ago

AVOID AT ALL COSTS. THEY COMMIT FRAUD. My girlfriend and I are both serving in the Armt together and just spent the last year on a deployment. She was able to fly home before me and rented a car from Fox via Expedia. Upon arrival she was told that they don't accept debit cards. Eventhough her card was already charged the full amount. When she asked for a refund they told her no. That because she booked thru Expedia she had to request the refund through them. She called Expedia who had to verify with Fox that a refund should ... read more

Vincent D 

on BBB

3 years ago

I rented a car at the Denver Airport from Fox Rent a Car. I reserved it for $ 376. when I check out I assumed the receipt was in the package for checkout so I didn't review it. The only thing in the brochure packet I realized later was information about the original reservation, they neglected to provide the receipt at check out so I wouldn't know at the time they had raised my four day rate from $ 375. to $ 825. With no receipt I had no idea that had raised the price enormously or I would have never gotten into the car. I t... read more