Fox Rent A Car

Michelle G 

on BBB

3 years ago

Fox Rent A Car in Denver is misleading and sneaky. I admit I tend to be a trusting person in that I a don't assume people are out to get me. I wish I had read the reviews prior to picking up my vehicle. While I successfully resisted several upcharges (upgrade, tolls, etc), I fell for one and feel like I was completely mislead into two. 1) I added a second driver. Now, I feel like it's common curtesy for the response to be "yes, we can do that, it will be $12 per day" However, the response was simply, "yes, we can do that". S... read more

Asad B 

on BBB

3 years ago

A mysterious $50 upsell charge was added to my bill even though I never agreed to it. For a one day rental that originally cost $40. I was never given a copy of my rental agreement and didn't see the charge until after I returned the call and got an email for my receipt. I then walked back from the terminal to the counter where the agent said that the upsell charge would be returned to my credit card. Nope. Called customer service. They offered a discount to my next rental. Like I'd ever use them again. 

Julie S 

on BBB

3 years ago

The price seemed good until we got there. We bought the insurance which we expected to pay more for. My sister was going to drive also had to pay extra for her. Was told that we would go through toll roads and would need to have platepass. Ching ching extra money. We never did go through any toll areas. We had told them the exact routes we were going and they said we would go through 4 toll's. Afterwards when I returned the car I told them how they misled. They said they couldn't do anything but to contact Fox. Fox said we s... read more

Adam A 

on BBB

3 years ago

AVOID AT ALL COSTS! They basically stole from me. I didn't look up any reviews of Fox because I figured they were trustworthy if they were partnered with Priceline. Anyway, I booked a car with them through Priceline. We were given no communication about what to bring other than some form of payment in the name of the driver. Since our credit card is in my wife's name and because she would be home with the kids, I left it with her and travelled without it. When I arrived at my destination, I tried to give them my bank card (w... read more

JE E 

on BBB

3 years ago

Booked a reservation through Price line for a total of $315.00 for a five day rental. When we arrived at Phx Sky Harbor/ Fox car rental office, they offered me the option of paying for insurance, which I declined and pre pd fuel which I didn't have a choice, $53.00. The folks explained to me the difference between my reservation total and the price I was applying to my card, was the deposit of $150, the fuel cost and tax(which was part of the reservation total). The car was filthy, steering wheel sticky and the windows looke... read more

Stan M 

on BBB

3 years ago

DO NOT Trust The Online Quote I'm from Australia and booked a car online on Oct. 16, 2021 to pick up at MCO on Nov. 16, 2021 and price quoted was $US1,064.07 for the 21 days. When I arrived just before midnight closing time and checked in at their MCO office, I was suddenly charged $US1877.14 being OVER $US800 extra. Apparently Loss Damage Waiver @ $US 23.99 per day is a requirement, yet in their Terms and Conditions it IS NOT. I was lied to about this. I was also charged $US6.49 per day for Roadside Assistance, which I was ... read more

Jacob M 

on BBB

3 years ago

Rented a car in Denver for a weekend in the middle of September through Priceline for what we thought was going to be $175. Service agent ran through a 30 second explanation that was unclear of exactly what they were saying. I should have stopped them there before signing, but I figured it was general terms and agreement. We returned the car and saw that we were charged over $1200. Figured it was the deposit. Waited the 20 business days that they had stated to have the deposit returned but the "deposit" was never refunded. C... read more

Steven M 

on BBB

3 years ago

I normally don't write reviews but I want to warn renters of my god-awful experience with Fox at their Ft. Myers location. First, the agent isn't truthful. They told me that I should use their gas for filling up the car at $3.29/gallon as it was supposedly lower priced than what I could get outside. I declined and found that all gas stations were lower than $3.29. Second, we complained about the car being filthy inside. The agent said that they don't necessarily clean cars between renters. Are you kidding me? Did they ever h... read more

Mrs D 

on BBB

3 years ago

Would give 0 if possible. Rents damaged cars. Reserved a car (hybrid) but when arrived for pickup our 'reserved' car was gone. Do not rent from this company unless you're ok with getting less than expected - at full price. We are extremely disappointed with every aspect of this rental. We will not trust this business again.