Fox Rent A Car

Crystal 

on BBB

4 years ago

I rented a car in Orlando. I had the nicest man, Hassan. Hassan even traded a car due to the first one smelling like cigarrette smoke. The problem is in the charges. They charged me for 28 gallons of gas, despite the tank only holds 14 gallons. I was also charged for the loss damage waiver that I did not want. You call customer service and it an hour wait and still no person to help. The tax % are calculated on ?, I do not know where they pulled these numbers from. Thanks but no thanks, I will not be using them again. 

Shay 

on BBB

4 years ago

Worst car company ever. Had a rattlesnake bite and car quit accelerating while my friend was driving in an emergency. The most rude and unprofessional people. I'm gonna blast them all over socially media. 

Kelly S 

on BBB

4 years ago

Can you have zero stars? Booked a car a week ago with Fox through Expedia. I broke my foot and need to change my primary driver. Called Expedia and they stated I had to do it directly through Fox. Called Fox and they said I had to do it through Expedia. I asked to speak with the Fox customer service reps manager....she said she didn't have a manager. I then reframed the question and asked to speak with her boss... she hung up on me. 

Manny S 

on BBB

4 years ago

Hi. I usually don't do this but this company is actively stealing. I can't believe this is allowed to go on. I made a reservation for 10 days four months in advance. (Total $411) Mind that their website is advertised: 100% Risk Free (Everywhere)! Then, I cancelled this reservation 2 months before the due date. FOX CAR RENTAL kept my money!!! I could not believe this. I hope that they are investigated. This is truly predatory behavior from a business. So disappointing. Never again. 

Harry D 

on BBB

4 years ago

No stars!!! This company is a complete and total rip off! Dont ever ever rent from them! They were extremely unprofessional when getting a car. They said they did not have the car that I had reserved, and a similar car would cost alot more per day! When I protested they said it would be the same if they had another 4WD. I saw several right there on the lot! He said they were unavailable! Im a New Yorker and used to ********, but this was too much. I had prepaid online for a 4WD vehicle. It was a huge snowstorm, and we didnt ... read more

elle f 

on BBB

4 years ago

Fox rent-a-car is a company of thieves. When renting a car I made a reservation online, upon arrival they did not have my car I reserved. They offered me another vehicle quoting me at $20 a day. When I returned the car and received my bill via email to find out not only was I misquoted (and charged $45 a day for the car) but they also charged me for 4 different insurance policies. I tried calling every listed number on their website and have been unable to get to a representative. I then emailed the company. They emailed me ... read more

Deborah b 

on BBB

4 years ago

Please do not use this company so many issues from no drop box to many many hidden fees to old dirty cars. Read the reviews before using this company. 

Marisol S 

on BBB

4 years ago

Awful customer service I was on hold for 3 hours for two times and not once they have answered. My bill was supposed to be $200+ and ended up to $300+ They have a lot of hidden fees and I do not recommend this company. I want a refund from what was supposed to be $11/day toll ($33 three days) and ended up as $90+ 

Conner R 

on BBB

4 years ago

Fox Rent-A-Car in Las Vegas, Nevada is a complete and utter joke. Upon arrival at Fox which I placed a reservation for took 3 hour to get through the line. After the long flight from Ohio the lady that rented the car out initially was very unprofessional, sitting on her phone only half paying attention to the customers and there needs. When I finally got to the counter, she was able to pull up my reservation. She described the cleaning fee and the additional charges on the card that would be processed back. That's fine, I ha... read more