Fox Rent A Car

Athanasia G 

on BBB

5 years ago

I am not happy at all with this company! I booked a reservation online and they took my payment and a 500 hold. I went to the location in fort myers fl and the manager canceled my reservation and said i will be refunded. My money was never refunded, but my reservation is canceled !! I have tried several times to contact Fox rent a cR and each time I have been on hold for over 1.5 hours and that was 3 times. It is ridiculous! I also sent them an email / chat with the issue and have not received a reply. This is HORRIBLE custo... read more

TM 

on BBB

5 years ago

Thee worst company to rent from. Even if you use a second party like Priceline. Check your receipts!!!! They try not to give you a final receipt; and add extra charges that no one can explain. Once you notice the charges... they act like they don't know what the chargers are for. I argued until I was able to speak to a supervisor, who then, tried to make me feel stupid by breaking down the charges. She then noticed that I was right and those charges were incorrect. I begged them to sign my receipt, confirming that the car wa... read more

Brittany S 

on BBB

5 years ago

I would give no stars if possible. I rented a car through Fox in Orlando, Florida. I bought the renters insurance that they offered me at the counter. I ended up getting in an accident with the car on my last day in Florida. I filled out all the necessary paperwork, spoke with the representative at the office, filed a claim and returned the car before needing to catch my flight. This was in March 13th, 2020. It is now May 28th, 2020 and Fox Rent A Car has told me that they are sending my claim to collections because the insu... read more

Jonathan G 

on BBB

5 years ago

WOW! Reading the reviews of this company should tell you one thing, but experiencing 'business' with Fox Rent A Car is truly completely horrible. I'm a paying customer to this company and have not received any type of vehicle or service from them, yet they happily took my money ($300) and refuse to help to this day. I placed a reservation to be picked up at 8pm on a Saturday. Once I arrived they were closed and couldn't speak with any representatives that night because the line would just hang up. Next day the reservation is... read more

Denise L 

on BBB

5 years ago

From: 5/24/2020 To: 5/24/2020 I'm Complaint Summary: I reserved a full size SUV #LAX-XXXXXXX. On my original request , it stated a Chevy suburban or similar. The car I received was a Toyota Forrunner. I asked the clerk if by chance they had any larger vehicles, because I had just rented a similar SUV, and with five teenage boys, driving to Arizona it was very uncomfortable. The clerk looked and advised that they had a suburban, that had not been reserved. She advised she would need to check to see the upgrade fee, inwhich I ... read more

ryan m 

on BBB

5 years ago

At times like these you would think that they would work with people that had travel plans since December 2019 a credit or refunds but nope they give refunds to people trying to travel during the pandemic, I knew when I signed up for the non-refund option I was taking a chance but everything else I booked for the trip gave me a credit to reschedule my trip. I used fox many times before but now I know to find a better rental company. goodbye fox will never rent thru you again you can keep that money and be greedy its only a g... read more

Anna M 

on BBB

6 years ago

If I could give zero stars I would. This place is awful. We stood in line forever, which was not a big deal. Then we were not greeted by a rude woman who had a maximum speaking volume of 2 in a building that was literally a warehouse. We were informed that we had to prepay for our gas, that we had to buy their liability insurance, which we did not, that we had to purchase a toll pass ******* we would be driving on toll roads daily, which we did not, and that we were getting an upgrade for free, which we were charged for. Aft... read more

Antonio G 

on BBB

6 years ago

Rented a car Feb 28 to March 1st with Fox at the MIA airport. Provided drivers license and insurance card. Agent said we don't need the insurance card. I was informed on the SunPass, deposit and fuel which I totally agreed to. I was directed to the pin-pad to initial in several places, after accepting the SunPass *** deposit verbally and making arrangements for the gas, I asked why the extra charge there than what was printed on ym Expedia receipt. The agent told me it was a minimum charge for insurance in the state of Fl. I... read more

scot j 

on BBB

6 years ago

If you make any change to rental agreement, Fox will CHARGE THE DAYLIGHTS OUT OF YOU! Rented car at Tampa; sign at counter read early return charges waived due to coronavirus. Tried to return car early BUT Fox said they'd still charge the penalty charges/fees. Fox DENIED anything about waiving charges due to the coronavirus.