Fox Rent A Car

Robert R 

on BBB

5 years ago

Fox is the worst car rental place ever! They charge you insurance even though you fax or email them proof! They charged me $82.39!don't use them! Especially the one at sat(san antonio airport.) 

cjtiftig@gmail.com 

on BBB

5 years ago

This is the worst rental car company out there. The tire fell off the car and they gave us nothing but hassles about it instead of handling the safety problem. Then they charged $7.99/gallon for gas when we took back the car. This is getting charged back on my credit card, and small claims after that. 

Holly N 

on BBB

5 years ago

Summary: Counter staff deliberately misrespresented what California required for renter liability insurance and would not rental car to me despite my personal auto insurance covering California requirements greater than 10x. I returned my vehicle 14 minutes early and was charged both a late and early fee that was not itemized in my rental agreement. I only found out about the late charge after waiting almost 50 minutes to talk to Fox's customer representative after my trip. The car was adequate but dishonest sales tactics an... read more

Nick S 

on BBB

5 years ago

Absolute worst company ever. I booked my rental car through Priceline as to not have ANY financial obligation with fox rental car as I have had 2 horrible experiences in the past and judging by the reviews, they use these tricks to get more money out their customers without their consent. When filling out paper work I expressed that I had 3rd party insurance and would not need ANY coverage. The trick is, they put down a damage protection and tell you you have to sign that specific area to decline the coverage, then when you ... read more

Tom S 

on BBB

5 years ago

All rental cars were over booked, reservation confirmation numbers apparently mean nothing to them. We arrived on time for our scheduled pickup of our confirmed rental, and they had NO VEHICLES AVAILABLE! No notification was given to us that our reservation was no longer available. We waited over an hour in line to find out that they did not have any cars. Avoid FOX Rental Car in Phoenix. Multiple customers with car reservations were sent scrambling to other rental agencies. 

Sammie M 

on BBB

5 years ago

I made a reservation online for a rental car. My flight was delayed causing me to be late for my reservation. After waiting in line for an hour i was told i was too late for my reservation and my car was given away. Understandably, my reservation was cancelled and they couldn't give me any rental under $300.00. After rebooking my reservation online I was informed that they would not do business with me and they would not look up my reservation. I was not the only person. They tried to give me my card back and I wouldn't take... read more

JD S 

on BBB

5 years ago

Company failed to honor my reservation late on Christmas Eve, of all days. No offer of help, nothing even though the city was completed sold-out. The Operations Manager had some type of attitude and believe he was showing off in front of his employees how tough he was. 

robert k 

on BBB

5 years ago

If I could put a 0 I would! We have been trying to get in touch with FOX since we got the vehicle. You call the office where you get the vehicle and they cant help with anything, call main office and keep getting call back saying call volume high please try again later, we have gotten then automated call back for 7 days now and yet to speak to someone. Emails have also been sent. We sent the rental car back half full and they fill the tank at their gas station at $3.86 a gallon however this car is a 25 gallon tank which mean... read more

Emil P 

on BBB

5 years ago

Scam. I had pre-paid rental at Fox Car rental in Denver, Airport location, CO. The agent name Elijah first offered me multiple sales pitches for usual "coverage, equipment etc" then when I declined tried to defraud my credit card. He asked me to put the chip in then "sign for the deposit"...he hid several hundred dollars of already declined insurance coverage. When I discovered it then he tried to do the same with "extra hours fees" (which were already prepaid) when I declined then he (and also manager -I asked for) threaten... read more