Fox Rent A Car

Peter B 

on BBB

3 years ago

My online account showed no current balance (even though I had over $400 credit). 2 hours on hold was required to speak with a customer service rep in order to 'activate' my credit so I can apply it to my rental. WHY does my money need to be activated?? After the rental was made, I still had $46 credit remaining. And then I see that Fox charged my credit card an additional $92 for all of the hidden fees which were not mentioned when I booked online. Why was my remaining creti not applied? Was also informed that an $11.99/da... read more

Bridget 

on BBB

3 years ago

This company needs to be shut down. I am so sick and disgusted at the way I've been treated by the employees here. I've been on the phone all day trying to get someone to speak with me. First of all I booked a reservation that was a pay upfront. I was never told online or on the telephone that there was no cancellation allowed for this type of booking. They are a bunch of scammers! Every time I get someone on the phone they hang up on me. I was told to quarantine for work as I have been exposed to the coronavirus by four dif... read more

Ashlee I 

on BBB

3 years ago

To whom it may concern: Good morning. I wanted to address a serious concern that I have with your rental company. I booked through Priceline for one day rental. I was told instructed that I could PICK UP my car at 5 a.m. This was sufficient enough time for me since I needed to pick up my son by 7 a.m. However, I was thoroughly disappointed when I stood around waiting for the airport shuttle to get there. I was on the platform at 4:30 a.m., the driver did not arrive until 5:25 a.m.! If you say that you open at 5:00 a.m. and ... read more

Cosmin B 

on BBB

3 years ago

We rented a car. The amount online was $300. We got there, very late after our flight was delayed. We told the employee that we are not interested in adding anything other than what's required for the rental. She nodded and continued to do the paperwork. When the papers are ready, the final amount rounded to $500. When the employee was asked why the amount is so high compared to the online reservation, she stated that it is because of taxes and the deposit, $150, that we will receive back if everything looked good when the c... read more

Regina S 

on BBB

4 years ago

Awful place to rent. They lie on their website. Please add up the amount before you pay. because it does not add up correctly. Fox cancelled my reservation without my approval. I called they day before and Fox told me my reservation was good. That i just needed to pick it up. I got there the next day and they told me it had been cancelled!! I got stuck in the airport without a car! I had to rent from another place, because I wasn't going to pay again to Fox! They will scam you. I am owed $610,95 from Fox! 

SM 

on BBB

4 years ago

We received a minivan with a crack in the windshield, a rear seat with a backrest that wouldn't lock into place and a headrest that wouldn't clip in. And in addition to all these serious safety issues, the car was filthy upon pickup. When I called for help, William, employee #5455, was belittling, rude, and unhelpful. 

Richard J 

on BBB

4 years ago

We're lucky the rusted-out, holes-in-the-ceiling van that transported us from Denver airport to their car fleet made it. The rental facility looks like it was set up by a team of high schoolers on a budget: walls and ceiling unfinished, big fans because there's no ac in the heat wave. We had a 90-minute wait to pick up our rental vehicle, despite having only 10 people in front of us; by the time we reached the front of the line, people were lined up out the back of the building. The car itselfa beater with missing body panel... read more

Jayla L 

on BBB

4 years ago

The shuttle service from the airports are literally non existent. The 2 shuttles at the denver airport were rusted and falling apart. Customer service isn't even an option if you need help with anything. 

Lisa S 

on BBB

4 years ago

I wished I had read reviews before Priceline put me in a fox rental car. Wish there was a no star option! I rented through priceline for a car at Denver Airport. First of all we waited 45 minutes for the shuttle, which never arrived to bring us to the fox location. We tried calling Fox but no one answered. We had an arrival time at 11 pm and rental closed at midnight so we had to get a taxi, for a 5 minute ride to rental location it was a $ 45 dollar charge which the agent at the desk told us not to fill the gas at the end o... read more