Fox Rent A Car

Margaret D 

on BBB

5 years ago

People have to wait 4 hours to pick up their prepaid vehicle?! My family and I couldn't wait that long and forfeited the rental fee, walking across the room to Sixt rental where we got a van in less than 5 minutes. 

Ryan 

on BBB

5 years ago

NEVER rent from this company. The trouble started when we had to wait over 30 minutes in 15-degree weather for the shuttle to arrive after trying to call the location several times. Then, we arrive and are treated to over an hour in line before finally getting to the counter where we are lied to and overcharged by $100+. After finally getting the car, we walk outside to find a car under ice and snow. We go back inside for an ice scraper to clean the car ourselves (stellar customer service there). We finally deice the car and... read more

Gerald D 

on BBB

5 years ago

I rented a car back in August from their location in Orlando Florida. Iget to the location the lines were long I waited a half hour. I declined everything they were trying to sell me...it seemed they weren't happy about that...so they give me a car that was a special car...I wonder why? I check the car out...no visual damage to the body...so i leave....get to my location about 20 minutes later. Next day I get in the car I close the door and I hear the windshield crack....that is right I hear the windshield crack...I take the... read more

Ashley B 

on BBB

5 years ago

We rented a vehicle from them. Our flight was delayed getting into the Orlando Airport by an hour. When we arrived at the shuttle station to get picked up we had to wait for over an hour and half for the shuttle to come and get us. In the mean time I called to see where the shuttle was, and while on hold I kept getting told that there were 10+ calls in front of me. When the shuttle finally arrived we went to the off site location, while my husband got the bags I went inside only to find that there was no one at the counter. ... read more

Anne K 

on BBB

5 years ago

If I could give this company 0 stars I would. We are pretty easy going, so the long wait picking up our car, and then being given an absolutely filthy car (large stains, layers of stains on every seat and filthy carpets etc) followed by getting another car that was still not clean but ok didn't really upset me. Like I said, we are patient and thought we would give them a pass **** it might have been a bad night, and the place was short staffed and the two workers were grumpy. We let it go. But then when our car broke down 10... read more

robert g 

on BBB

5 years ago

I made a reservation to rent a car from Fox. The terms were that if I cancelled they would issue me a credit. Now they are saying that the credit expires in three months when there was no expiration date for the credit when I rented the car. They are also refusing to refund my security deposit even though I never rented the car. They are beyond sleazy!!! Do not rent from Fox Rent A Car. They are scam artists at best. 

jeff b 

on BBB

5 years ago

2 out of 3 bad rental!!!! The first time i rented from fox rent a car in salt lake city. They just left us setting at the air port we ended up having to rent from another company for a lot more than we planned on. The second time we ended up waiting for close to an hour before they pick us up. Everything went pretty good other than the jeep being totally dirty i had to go wash it once i got it. Not a super big deal when i returned the jeep i told and showed the people at the office that the jeep had five bad tires and one of... read more

Kristen 

on BBB

5 years ago

I was rear ended by a driver of a Fox rent a car over 8 months ago. His car had to be towed away due to the damage. My insurance company and myself have called many many times, sent emails, etc. I've been on hold for over an hour and get nowhere. I was at no fault and have thousands of dollars of damage to my car that needs to be covered for by Fox!! Stay away from this corrupt company! I don't know how they are still in business. 

Megan D 

on BBB

5 years ago

I wish I could give zero stars. This company is a bunch of CROOKS!!!! They were unable to honor my pre-paid booking and made us book again. I was told the contracts would be merged so that I could receive a refund of the original paid amount. When I called to confirm I was yelled at by their customer service member (after waiting 2hrs) without her even asking for my confirmation number. I was eventually transferred to their building dept and promptly hung up on. I'm still trying to ensure I am refunded my original payment. N... read more