Fox Rent A Car

Joe R 

on BBB

6 years ago

Never would I recommend this company. We waited in line for over two hours while there. There was at least 45 people in line when one of the two workers left and went on break. While standing and waiting, the one person there was shopping around on line and answering IM's. This is the most ridiculous customer service we have ever dealt with We finally got our vehicle only to find out it was damaged all around. Anything over 55 mph and the whole car shook. Now the car is broken down after two days and we have been on hold wit... read more

Joseph. S 

on BBB

6 years ago

Crooks. I booked a car through a third party reservation service who charged me a majority of the rental price, and told me I would just have to pay roughly $70 when I picked up the car. Well, eventually I got double charged thanks to some incompetent service, and Fox is denying they did anything wrong. Do not book with this fraudulent company. 

Christine R 

on BBB

6 years ago

I rented a vehicle that was dirty when I picked it up so I asked the attendant to wash it before I departed. The attendant made sure to ask me if all my personal items were already loaded into the vehicle which I replied yes. She then said she'd come back in 10min with the cleaned vehicle which she did but when the vehicle was returned my $300 Bose headphones were missing (along with the case). The attendant returned the car to me with some other attendant in the car and of course denied confiscating my headphones. At the en... read more

Doug B 

on BBB

6 years ago

Reserved a Jeep Grand Cherokee 2-3 weeks ahead of arriving in Phoenix. Weather delayed flight a few hours. Arrived at service area and waited in line for 50 minutes before the agent informed me the car was not available but a Dodge Charger was "all they had". I explained the need for a larger car since I had 3 golf travel bags, 3 suitcases, and 3 travelers. The Dodge Charger would not be sufficient to handle our needs. I was told "too bad, that's all we have". I eventually, took the car, and arranged for another form of tran... read more

Alexis C 

on BBB

6 years ago

Wow - Please, please beware. Supplemental details below but short story: - There is no customer service (phone) line, or representatives. You are instructed that you can leave a voicemail for a call back, or visit online. (I've yet to receive a response) - After numerous in person conversations, requests, and bill's reflecting the correct billing information - Fox still charged incorrectly. Less important but relevant to the overall experience with Fox: - Pick up and drop off were LENGTHY 45+ minutes on both occasion's ... read more

Richard R 

on BBB

6 years ago

I would give these people zero stars if I could. They are a completely shady operation staffed with fast-talking salespeople that you can hardly understand and a series of confusing and deceptive questions and terms that are entirely designed to make you pay a lot more money than you wanted to. Do not under any circumstances consider using this company no matter how cheap a rate they offer. You will end up paying two or three, or in my case almost four times whatever rate you saw advertised that brought you into the dealersh... read more

A.A 

on BBB

6 years ago

Their customer service is terrible!!! I rented a car from them at the San Francisco International Airport. I booked the rental about two weeks prior to pick up. The representative at pick up made a comment stating how I must've booked a while back because my total was cheap, so he tried to give me a deal so I could pay more. He made a first deal, but I denied it because it was totally unnecessary. He made a second deal stating he would upgrade my car, and I would get free gas, meaning I wouldn't have to drop off the car with... read more

my N 

on BBB

6 years ago

Arrived to get our rental we booked at the Denver Airport location . No lines seems friendly . Gave him my reservation and he said "you know there is a traction law going on right now right ? " uh no. What does that mean ? First time to Denver here ... "means you need to have 4x4 or all wheel drive in bad conditions ." "Well I didn't know that . What can you do ? Well I don't have any other vehicles right now . Uh okay. So why tell me ?" We got a Ford Fusion . We have driven in our own cars before front wheel, all wheel and ... read more

Tammi V 

on BBB

6 years ago

On January 18, 2019, I booked a car with Fox Rent A Car at the San **** Airport; I returned the car back to the Fox Rent A Car parking lot in Terminal B on January 23, 2019 before 9 p.m. I followed the instructions to return the car back to the Fox Rent A Car section. A man approached my car and informed me that he worked for Fox Rent A Car. I gave him my keys at the drop off line. I saw him punch something into the computer. I asked him for a receipt and he told me that I would receive the receipt through email. Then anothe... read more