Fox Rent A Car

Monica S 

on BBB

5 years ago

STAY AWAY! Fox Rental failed to refund my husband's credit card for the hoax insurance charge most do not need and we did not need for Lost Damage Waiver.The sales agent at the counter should not have lied to us, forcing us to buy unnecessary insurance that doubled the cost of our original estimate when we pre-reserved the vehicle. We immediately discovered we didn't need this bogus insurance he insisted upon. We should have been able to change our agreement. Once arriving at our vacation spot, we immediately called the agen... read more

Jeffrey H 

on BBB

5 years ago

ZERO STARS Lesson learned - don't use these guys. I lost $220 here. Their website is tricky and before you know it, you may prepay. And, they charge a $150 refundable deposit that you have to fight to get back. Bottom line, I clicked through the purchase, they would not let me cancel or change (even add to!) the reservation. I booked else where, didn't follow through on the reservation and they STILL changed and didn't return the down payment.. had to get credit card company to dispute it all.. should get deposit back, proba... read more

Vikas M 

on BBB

5 years ago

I want give them -10 but that's not possible. This is the worst car rental in my life. Don't ever book even if it's cheap. They will rob you blind. I never going to make the mistake again 

Shon R 

on BBB

5 years ago

No Stars. Customer Service is horrible. I rented a car, had to take back next morning for transmission pull. Took 2 hours to Swap me another car by a lady helping me while on her Instagram at the same time, just for my receipt to be a different price and had to go back and resolve this. Los Angeles LAX century location is so ghetto and horrible. I was then told i would get a 3 day credit that would show up on my online profile within 24 hrs. Of course when i ask for some type of reassurance, im sent to another manager that c... read more

L N 

on BBB

5 years ago

No stars. I encountered the same situation (scam) as Gerald D. The car I rented was damaged in an accident. Ms. McCarty demanded payment from me (via email) because she could not locate AAA's (the responsible party's insurance) contact information. After I supplied AAA's (they were waiting for Fox to contact them to pay the claim) contact information, AAA paid the claim submitted by Fox Rental Car. A few weeks later I received a demand to pay 150.00 in administrative fees. I responded in an email to Ms. McCarty: Good Aftern... read more

Margaret D 

on BBB

5 years ago

People have to wait 4 hours to pick up their prepaid vehicle?! My family and I couldn't wait that long and forfeited the rental fee, walking across the room to Sixt rental where we got a van in less than 5 minutes. 

Ryan 

on BBB

5 years ago

NEVER rent from this company. The trouble started when we had to wait over 30 minutes in 15-degree weather for the shuttle to arrive after trying to call the location several times. Then, we arrive and are treated to over an hour in line before finally getting to the counter where we are lied to and overcharged by $100+. After finally getting the car, we walk outside to find a car under ice and snow. We go back inside for an ice scraper to clean the car ourselves (stellar customer service there). We finally deice the car and... read more

Gerald D 

on BBB

5 years ago

I rented a car back in August from their location in Orlando Florida. Iget to the location the lines were long I waited a half hour. I declined everything they were trying to sell me...it seemed they weren't happy about that...so they give me a car that was a special car...I wonder why? I check the car out...no visual damage to the body...so i leave....get to my location about 20 minutes later. Next day I get in the car I close the door and I hear the windshield crack....that is right I hear the windshield crack...I take the... read more

Ashley B 

on BBB

5 years ago

We rented a vehicle from them. Our flight was delayed getting into the Orlando Airport by an hour. When we arrived at the shuttle station to get picked up we had to wait for over an hour and half for the shuttle to come and get us. In the mean time I called to see where the shuttle was, and while on hold I kept getting told that there were 10+ calls in front of me. When the shuttle finally arrived we went to the off site location, while my husband got the bags I went inside only to find that there was no one at the counter. ... read more