Fox Rent A Car

Jamie M 

on BBB

5 years ago

I showed up to get my reservationat 1230 am my flight came in at midnight waiyed in line for an hour jst to be told they had NO MORE VEHICLES. I was told to go back to the airport and the rental companies would match the price well that was a lie. Took 2 hours to figure that out. So we caught the shuttle again went back to Fox at this point i was crying tired and my kids were hungry and sleepy I had 3 kids under 2 a 5yr old a 16yr old and my 22yr old daughter with me . Needless to say I finally got a vehicle but it was not w... read more

Jack R 

on BBB

5 years ago

I recently rented a vehicle from Fox Rent a Car. The car I chose online, was a Jeep Grand Cherokee. Instead of the Jeep Grand Cherokee, the only car available was a 2019 Misubishi Outlander - not even close to a Jeep Grand Cherokee. I asked why they don't have the car I rented and they told me that it said "Jeep Grand Cherokee or something similiar". I do not consider an Outlander even close to similiar to a Grand Cherokee. Also I DECLINED the loss damage waiver, but when the representative asked me to initial that I didn't ... read more

Vadim 

on BBB

5 years ago

To whom it may concern, I rented a car from Fox Rent-a-car at San **** Airport on 7/18, due to return 7/27 and experienced a variety of issues. 1) The type of car reserved was not available. This is the 4th time in a row that was the case (I am a frequent renter). This seems like false advertising. 2) I asked about changing return dates as they were not solid for me and was told the fee was $25 to return on another day. 3) I attempted to extend my reservation once my dates were confirmed.* I tried online and 5 times got erro... read more

michelle G 

on BBB

5 years ago

this was the worst car rental I have ever had. was told I was more than 3 hours late so they cancelled my car that was supposed to $101.00 and then put me in a SUV instead of a care and told me no additional charge but price went to $128.00. then said I had to take toll package because would be going thru many many tolls which cost $15.00 each I am from Missouri and don't have tolls so I didn't know that it was a lie. I went thru one toll each way and it was$1.50 each. then i was sold gas package which was supposed to be $29... read more

honest customer 

on BBB

5 years ago

We recently booked through Priceline and declined all additional services with the exception of a toll tag, which we were told would cost $15. Everything was verbal and then we signed a digital keypad, got in our car left. When we turned in the car, they gave us a receipt. A day later a charge showed up on my credit card for more than the original price of the rental. The receipt we got had line items in codes that were not discernable. Andi I did not see the $15 toll charge. Everything added up to over $230. We called custo... read more

Elizabeth M 

on BBB

5 years ago

Called customer service because my charge was a totally different from what I was told said out the $241.31 I would get the deposit of $150 Back which I haven't... not only did they take out extra fees but when speaking to customer service "Jeff " was really rude I had asked him to explain why the fees. when I told different and he couldn't even do that and hung up on me.. this is the 1st time renting a vehicle and I wouldn't ever go through Fox again since they have so many hidden fees and the rudest people not only through... read more

Sarah C 

on BBB

5 years ago

The customer service at the San Diego airport location was terrible. I pre-paid for a vehicle went to pick up our rental but since it was just a minute before closing they refused to help me and said there was nothing they could do. It was midnight and I was traveling alone with my 3 kids, 1 was an infant. I tried to explain I had a prepaid vehicle set for pick up at 1130p and all she told me that no one was there to help and I had to leave. She walked right up to me (without a mask when there was sign saying masks were req... read more

MAX S 

on BBB

5 years ago

I have been renting cars for over 20 years. I have rented from Alamo, Hertz, Enterprise, Avis and the like. FOX A CAR IS THE WORST! I arrived at the counter to get my car, and $17 a day became $50 a day. Okay, i guess they must have extra cleaning fees and some BS fees, the mans gotta make money yes? Well,,,,,The car i was promised (ford explorer or gmc) was not available to i was given a beat up 2018 Toyota Suv. Out of 9 cars, all the same 2018 Toyota models, were dented, scratched, beat up and filthy inside and out. I was ... read more

Danielle K 

on BBB

5 years ago

If I could give a zero. I would!!! BEWARE THEY WILL TRY TO SELL YOU TOLL PACKAGE. WHEN YOU SAY YOU WILL PASS *** pay your own tolls. . IN THE MAIL. 2 WEEKS AFTER YOUR TRIP YOU WILL RECEIVE A BILL. "With absolutely no proof / tickets/ pictures. Proving their statement. JUST THIER WORD AND A LETTER. THEY WILL TRY TO SAY YOU OWE 80 dollars to them. FOR 5 dollars in tolls. PROVIDING NO PROOF OF TOLL VIOLATION. THEY ARE A SKETCHY COMPANY. NOT ONLY THIS PROBLEM. WHEN WE GOT THERE. WE HAD TO WAIT IN LINE FOR Exactly 40:minutes. WIT... read more