Fox Rent A Car

santhosh v 

on BBB

2 years ago

I booked a *** though Priceline from Fox (car rental place) on 2/25/23 to for two weeks for local use. I went on 2/25 to Fox to pick up the **** but they did not have the *** I booked. They only had a car in a larger size, which costed an extra $200. I told them I booked the *** and I do not want to pay an extra fee. They then said they did not have a rental car to give me. This is not the first time this has happened through FOX, and it has happened to my cousins as well. Last time I used Thrifty and Payless, and there was ... read more

Sarah C. 

on BBB

2 years ago

I was required to use Fox Rental in *********** and was very dissatisfied. I was supposed to have a compact car and they gave me a minivan which is ridiculous. I asked a question on some fees on my rental price and they said it was taken care of during booking. Of course the fees were still on my final bill and the *********** operations refuses to respond. I don't understand why employees can flatly lie to customers and this company still operates. 

Freddy G 

on BBB

2 years ago

******************* together, booked for 5 days, no car was given because they wanted a cc not a debit card, the same one I used when I booked and paid for it weeks before. Car was a big need for me, I was suppose to drive my mother to her doctor's **************** is a cancer patient, instead I Uber for 5 days. Never again. 

Maciej M 

on BBB

2 years ago

BOOKING ID ****** @ ****** 2/16/22. Going skiing booked SUV, ******* had a blizzard plain delayed 1 hr. Turns out no SUV available , at 7 pm so I was offered sedan or nothing. I still had 4 hr drive to mountains. 7pm on the airport not too many options available on holiday Weeknd. Had to squeeze kids and long skies after unpacking bags on the sidewalk. I was told they hold a car 1 hrs and I should call being delays on the plain?! I wasn't only one in line to be denied SUV. In front of me 2 other groups had the same experienc... read more

Josh W 

on BBB

2 years ago

I rented a car on 1-28-2023 for the location outside the Denver airport, and the fuel level in the car was a little over a half tank when I rented the car - although the paperwork I received from the front counter said it was full. I told the gentleman about it who was working at the exit from the lot and he told me that he’d mark me for 5/8 if a tank. I thanked him and left. When I returned the car on the morning of the 30th I dropped it off with about 3/4 tank of gas, told the woman checking the vehicles what the situation... read more

Suriani S 

on BBB

2 years ago

I rented a prepaid car for the first time through Expedia from 12/27 - 12/31. I had to extend for a day on the rental, inquired and was informed the extension charges were a total $107.12 which I agreed and proceeded. I returned the car 30 mins earlier (yet they tried to charged me $13.49 for late returned but was refunded) where I was told to just dropped off the keys at the booth and leave. A few days later, there was additional charged on CC in the amount of $161.45. I wrote an email inquiring on this extra charges and ex... read more

Bobby M 

on BBB

2 years ago

Fox rental car was extremely disrespectful and racist. All because of the fact that I am white, they refused to give me a vehicle which I already paid for. I was switching out cars, so all my possessions where in the car I was switching. The manager on duty on 2/2/23 at 19:30 told me that he wasn't going to rent to me because I am white ND welcome to the new California. I called him racist and he called the cops, having me escorted to the sidewalk, with all of my work possessions and degraded / humiliated. Fox rental car is ... read more

Karen M 

on BBB

2 years ago

Do not do business with this company. I went with them because of their okay reviews; what a huge mistake. First, they dropped me at the wrong Fox car pick-up location, and I had to walk in the pouring rain in the dark in LA to find the right location. I got soaking wet, trying to find the location. The employees at the other location weren't very helpful at all. When I finally arrived, I had a reservation all ready entirely prepaid with insurance through Expedia. She asked me if I wanted additional insurance. I told her no,... read more

Hassan S 

on BBB

2 years ago

I rented a prepaid car for the first time from FoxRent a Car though Expedia. The manger at Orlando Airport was relatively nice and explained to me that I do not have to pay for tolls as the car has sensors and the charges will be paid when I return the car, however, he did not explain that there is additional charge of ********** for the use of this service. I was a bit surprised when I received the bill with additional ****** for the service not for the tolls that I did not even use. Additionally, there were other fees like... read more