Fox Rent A Car

Dallas S 

on BBB

4 years ago

After waiting over an hour and half to pick up my reservation, I was told that I could not use my debit card to secure my reservation (which was not told to me at any point during the reservation making process). Used my boyfriends credit card to secure the reservation, and was NOT informed that he had to be added on as a second driver to the reservation. Once the car was returned, we were charged an extra $85. I had to call to ask what this charge was for and, after waiting on hold for 2 hours, was told that since he was an... read more

kennith M 

on BBB

4 years ago

Im refusing charges for the services I SPECIFICALLY ASKED NOT TO BE ADDED TO MY ACCOUNT. This is a pathetic company that I am proud to say I will never do business with again. I CAN'T believe that this is how you treat a US Veteran. IS there "no stars" option? You Jammed/ Crammed my bill! I don't need any supplementary insurance -my CC and regular insurance cover it all, including any deductible. I told the counter guy three times this exact information. Yet here's my bill with these charges on it. Its funny how you offered ... read more

Michelle E 

on BBB

4 years ago

Fox is the worse company to rent from. The ladies at the airport have horrible customer service. I was told I needed a credit card which I had and they didn't take that particular one. A credit card is a card card. Not written anywhere stating specific cards. Don't waste your time. 

Safia 

on BBB

4 years ago

If I could give them no star that is what they would get. I have been trying to get someone on the phone for over a week now and no one picks up. I am disgusted with how they treat their customers. I booked a rental car from them for a trip I have in April. I realized I needed a couple more days on the car so I went to their website to make the changes as their automatic message when you call them says to do and it said I couldn't modify the reservation which is fine. But a few minutes later I got an email from them that the... read more

SM 

on BBB

4 years ago

Had rude customer service at pick-up, was very unfriendly both at counter and checking out of the rental. Could not extend my rental online when I could not return the vehicle due to bad weather. Tried calling several times and had a 30 minutes hold time. The call would get disconnected at 15 minutes everytime I called. I sent messages online as well with no response with my phone number. You can imagine my frustration getting stuck in San Antonio due to bad weather and then dealing with this. I had no power to keep my phone... read more

JustinM 

on BBB

4 years ago

Fox rent a car is shady and appears to be attempting to scam their customers. This is the 2nd time we used their company, prepaid for gas, took a picture of our gas level when dropping it off, and then being charged extra for "dropping it off with an empty tank!" This is ridiculous!! It then took time to call, speak to a representative, send a picture of our bank charge and now we have to wait 3-5 days to see the reversal of the charge which should never have happened. If this has happened to us twice, I am convinced it is s... read more

AF 

on BBB

4 years ago

This was the worst rental experience I've ever had. Every single person waiting in line had the EXACT same problem, total bait and switch. No one received the cars they reserved, they were all extorted for extra funds with no options. The van we rented was visible to everyone in the building and yet we were told they didn't have it and only had an SUV that we would be forced to pay an additional $250 for! Otherwise we could take the shuttle back to the airport. Mind you this was after waiting over an hour, in the DARK, with ... read more

Freddy C 

on BBB

4 years ago

ZERO stars. My family and I rented a vehicle from Fox when we visited San Antonio on February 11, 2021. The state of Texas experienced a major weather storm that caused the governor to issue a state of emergency. We were supposed to leave San Antonio and return home to California on February 15th; however, our flight was cancelled due to the storm. The soonest available flight was the following Saturday. My family and I tried to wait it out, but due to power outages and lack of water, we decided to return home before Saturda... read more

Carlisa B 

on BBB

4 years ago

HORRIBLE HORRIBLE HORRIBLE THEY WILL FIND A WAY TO CHARGE YOUR CARD FOR SOMETHING DAYS AFTER YOUR RENTAL IS TURNED IN! AFTER THEY GAVE A THOROUGH CHECK OF THE CAR. Taking advantage of customers!! CHARGED MY CARD FOR SO MANY UNDISCLAIMED FEES