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Franco's Pizza
- Pizza
- Buffalo, NY
About this business
Location details
1924 Eggert Rd, Buffalo, NY, 14226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 11:00 p.m. | |
| Tue | 10:00 a.m. to 11:00 p.m. | |
| Wed | 10:00 a.m. to 11:00 p.m. | |
| Thu | 10:00 a.m. to 11:00 p.m. | |
| Fri | 10:00 a.m. to 12:00 p.m. | |
| Sat | 10:00 a.m. to 12:00 p.m. | |
| Sun | 10:00 a.m. to 11:00 p.m. |
You can put this sticker on the box all you want, these wings were never extra crispy. They were practically raw. The pizza was good though.
Business response:
Heather, we are sorry to hear that you were not satisfied with your wing order. Did you reach out to anyone about this? We strive to provide excellent food on a consistent basis. We know that, if given another opportunity, we are certain we can provide wings to your liking. Please don't hesitate to contact Walt at walt@francospizza.com if there is anything we can do to make this a reality.
Wanted to place an order for 1 chicken finger sub, a 1/2 a chicken finger sub, and a single order of boneless wings for my family. With delivery, the total was $47. Delivery charge was $5.25 for 1 mile down the road and wanted a $5 tip! Canceled my order and went with a different pizzeria. The total was $16 cheaper!!!!! For the same order!!!! Yes, $16 cheaper for the same order! Shame on your business for price gouging!!!! YOU JUST LOST A LONG TERM CUSTOMER. Based on your responses for similar complaints, doesn’t sound like ... read more
Please please please stop what you are doing and re think your covid protocols! Yes you are only allowing 4 patrons in the building but you are requiring folks to stand outside in a long line for more than 30 minutes in the freezing cold past pick up times! (I did) in close quarters! It’s not safe or fair to your patrons! Extend your order times and have a drive thru pick up line! People can call when they arrive or assign staff to car delivery! Safer for your very stressed staff members as well! I felt bad for the poor gir... read more
Business response:
Bekka, we understand your concerns. We are all experiencing different stressors due to these unprecedented times and we are striving to do the best we can to meet protocols and satisfy customers within our limitations. We appreciate your support and patience during these times.
Terrible I don't care how close to my house this place is I'm done ordering from this place 2 weeks in a row I CALLED and placed an order then get there and the staff is scrambling around because they cant find my order today ( spoke to the manager on staff and he just stood there and looked at me like I had 2 heads) and last time i got there and they couldn't even find that I CALLED in and placed an order then to add to it I ordered a single order of wings and only got nine.... So not only can they not count they can even p... read more
Business response:
Nita, we regret to read your most recent experience left more to be desired. We truly apologize for any miscommunication that may have led to any frustrations. We appreciate your feedback and hope to have you reconsider and give us another chance sometime in the future.
For the third time we have found pieces of the basting brush in our pizza! The first time I thought maybe just an accident, the second time the same.....now 3 times?????? If you don’t take pride in the quality of your food, don’t bother staying open! Buy some new basting brushes you are going to make someone sick!! I noticed I am not the first person to complain about this issue!! Sooooooo Gross I literally almost threw up seeing this again in our pizza! Shame on us for trying to support a local business that obviously doesn... read more
Business response:
Noelle, the quality of the food we serve and the satisfaction of our customers are some of the most important values to us. We regret to see you feel otherwise after your most recent experience. Did you speak to a member of management at the store? We want to ensure you are satisfied and invite you to please contact me, Walt, at walt@francospizza.com to share some more information about your recent experience with us.
Disgusting I would never eat here
Business response:
We regret to see this as this is not reflective of your actual experience with us. We work hard to provide quality delicious food and are always willing to work with any dissatisfied guests. We hope you'll decide to try us out for yourself sometime in the future.
I was working. and waited an hr for pizza. while people where just coming in left and right. ordering and picking up. So I lost out on other orders tonight. waiting for them.
Business response:
Jessica, we are very sorry to read of your most recent experience with us. We apologize for the inconvenience and the frustration this may have caused you on your end. Were you able to reach out to us about this issue? We always strive to provide the best service and food for our customers. Please contact me, Walt, at walt@francospizza.com so we can make this up to you. We hope to welcome you back.
We are here for an out of town hockey tournament and ordered food to our hotel. I was told at most it would be an hour. at waiting for almost two hours and with 8 phone calls where no one even bothered to pick up the phone I went to pick up my food. I met the delivery guy in the parking lot we were the only order in the entire hotel. Absolutely awful service, pizza ok.. wraps terrible and my husbands fish fry was missing it's two sides. Do yourself a favor and never ever come here to eat!!
Business response:
Samantha, did you reach out to us about this issue? We are sorry for the delay and the mix up with your order. Please contact me, Walt, at walt@francospizza.com to share some more information about your recent experience with us.
Waited 1:15 for pizza and wings when I was told 45 mins for the order. No organization, Management gives you blank stares and poor food quality with the order.
Business response:
Nate, we are incredibly sorry for any inconvenience, and to read of your disappointment. We hope to have an opportunity to make this up to you. Please reach out to Walt at walt@francospizza.com if this is at all possible. Thank you.
Frequently asked questions about Franco's Pizza
How is Franco's Pizza rated?
Franco's Pizza has a 4.3 star rating with 2,146 reviews.
When is Franco's Pizza open?
Franco's Pizza is closed now. It will open at 10:00 a.m.