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Franco's Pizza (2308 Niagara Falls Blvd, Tonawanda, NY)
- Pizza
- Tonawanda, NY
About this business
Location details
2308 Niagara Falls Blvd, Tonawanda, NY, 14150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 12:00 p.m. | |
| Tue | 10:00 a.m. to 12:00 p.m. | |
| Wed | 10:00 a.m. to 12:00 p.m. | |
| Thu | 10:00 a.m. to 12:00 p.m. | |
| Fri | 10:00 a.m. to 1:00 a.m. | |
| Sat | 10:00 a.m. to 1:00 a.m. | |
| Sun | 10:00 a.m. to 12:00 p.m. |
My husband and I decided to try Francos Pizza as we used to be avid fans. We ordered a medium pizza with mushrooms. First of all, the pizza was so burned that the mushrooms and the crust of the pizza were black. The sauce tasted as if someone opened a can of tomato paste and smeared it over the crust. The sauce was so bitter tasting.
Business response:
Noelle, we are sorry to read of your recent experience with us! We work hard to ensure consistency, and apologize for your disappointing pie. When did you order with us? Did you give us a call to address this with a manager? Please contact me, Walt, at walt@francospizza.com to share some more information about your recent experience with us.
My daughter ordered a small pizza today and had it delivered. They charge $7 to deliver down the street! She called to complain and was told by the "manager" that the price went up 3 weeks ago as if we should have known they were charging so much for delivery. Not to mention she tipped the driver $3, so $10 to deliver a small pizza a tenth of a mile away and a "who cares" attitude from miss "manager". Maybe mention to the customer that delivery without tip is $7. Thumbs down
Business response:
Thank you for taking the time to share feedback, Kimberly. Please make sure you sign up for our email list. You will get a new promo or deal every Sunday! We work hard to provide the best value to our customers using the best ingredients. We are always happy to help you save by keeping you informed about our best deals. We hope you will give us another opportunity to earn your trust.
called for a 6:30 delivery...at 5:00... made the mistake of paying over the phone...they dropped off my pizza and left it outside....and it's 37 degrees out....without telling me where or when...finally called manager ...she told me where my pizza was...so at 7:00 break over ..and I got cold pizza...never again ...warning...don't pay over phone...maybe they will look for you at delivery
Business response:
Mike, we are sorry to hear that you do not recommend us. I am sorry that you could not locate your pizza after it was delivered. Due to COVID-19, customers have the option for contactless delivery. Can you provide me with more information about this delivery and what your instructions were? Please contact me, Walt, at walt@francospizza.com to share some more information about your recent experience with us.
Learn how to cook wings that are done
Business response:
Russ, we are sorry to read your wings were not prepared to your liking. We work hard to provide the best service and delicious food to all our guests. Did you reach out to a manager about this issue? If not, please message me, Walt through Facebook to resolve this matter.
Poor customer service, gave me the wrong location as in to where to pick up my food. Misplaced my order, tell me the total of my food was $40 then when I called back told me the total of my food was $46 because they added on a coupon which was supposed to take off the total amount. Place me hold put another person on the phone who had no clue as into what I was ordering, this person told me that adding toppings were $2, when the last person I spoke to told me something totally different. I had to call back for the location 3... read more
I am EXTREMELY DISATISFIED WITH THIS FRANCOS LOCATION.... My husband ordered our dinner at 9pm... it is now 10:50pm and our wings still haven’t been delivered. We only live 2 MILES away. We called and they kept saying within the next 10 minutes and its been almost two hours. I WOULD LIKE A REFUND BACK.
Business response:
We are sorry to see your review, Dominique. Please reach Walt at walt@francospizza.com so that we can discuss this in further detail and do what we can to ensure your satisfaction. We apologize for the inconvenience and we hope to hear from you soon.
hoeibble service, guy who answered the phone about my wrong order was very nasty and not helpful. never again
Business response:
We are sorry to see your review, Quilla. We would like to do what we can to resolve your concerns and address this with our staff. Please reach Walt at walt@francospizza.com at your earliest convenience. We apologize for any shortcomings on our end and we hope for the chance to make this right.
Ordered extra crispy chicken wings - they were raw. Still red on the inside
Horrible service!!! Delivery times were set up and Franco's tried to deliver 45 minutes early. No thanks!! Driver put pizza back in his car and delivered another order and then returned to my school. 2nd issue: $120 pizza and wing order placed 2 days ago. Order screwed up...no boneless wings...they arrived 30 minutes after lunch was finished. Driver was rude to me. Originally, Franco's was going to give a $20 credit. After I got off the phone with the first manager they were supposed to refund us the $55 spent on fo... read more
Frequently asked questions about Franco's Pizza (2308 Niagara Falls Blvd, Tonawanda, NY)
How is Franco's Pizza (2308 Niagara Falls Blvd, Tonawanda, NY) rated?
Franco's Pizza (2308 Niagara Falls Blvd, Tonawanda, NY) has a 4.4 star rating with 1,156 reviews.
When is Franco's Pizza (2308 Niagara Falls Blvd, Tonawanda, NY) open?
Franco's Pizza (2308 Niagara Falls Blvd, Tonawanda, NY) is closed now. It will open at 10:00 a.m.