Frank Sommese at Mutual of Omaha Mortgage

Business response:

Thanks for your review, Jay! I'm glad to hear that my team and I were able to provide responsive service and make the process understandable. I apologize for any confusion you experienced with our document portal. We're continuously working on improving our systems and your feedback is highly valuable in that regard. Looking forward to serving you better in the future. - Frank Sommese, Mutual of Omaha Mortgage. 

Business response:

I'm delighted to hear that you had a positive experience, Lauren. Ensuring that I'm readily available to assist clients like yourself is a top priority for me. Thank you for taking the time to share your feedback, and please don't hesitate to reach out if you ever need anything else. I'm here to help. -Frank Sommese, Mutual of Omaha Mortgage 

Business response:

I'm thrilled to hear you had such a positive experience, Phillip! Ensuring the process is easy, thorough, and professional is my top priority, so your feedback is much appreciated. Don't hesitate to reach out if you ever need anything in the future. Thanks for choosing Mutual of Omaha Mortgage. - Frank Sommese 

Business response:

I'm thrilled to hear your experience with Mutual of Omaha Mortgage was smoother than expected, Matthew. It was my pleasure to assist you throughout the process. I always aim to provide a seamless and satisfactory service. Your feedback is highly appreciated and it motivates me to strive for excellence even more. If you have any other needs in the future, don't hesitate to reach out. Thanks for the excellent rating! Frank Sommese. 

Business response:

Valerie, thank you for the glowing review and for taking the time to share your experience. I'm thrilled to hear that you found the Mutual of Omaha Mortgage app easy to use and helpful throughout your underwriting process. It was a pleasure working with you and assisting with your closing, and I'm happy to hear it was a smooth and convenient experience. Your recommendation means a lot to me and my team. If you ever need any more assistance, don't hesitate to reach out. Hope your new home brings you much happiness! - Frank So... read more

Business response:

I genuinely appreciate your detailed feedback, Taylor. It's clear that your experience with Mutual of Omaha Mortgage didn't meet your expectations, or indeed the high standards that we hold ourselves to. I apologize for any distress caused throughout the loan process, particularly regarding communication and the discrepancies in your closing costs. Your comments provide a significant opportunity for us to learn and improve. It's crucial that we ensure clear and timely communication with our clients, as well as accurate docu... read more

Business response:

Happy to hear that you found the portal user-friendly and the experience of working with me to be smooth, Ellen. I strive to be responsive and easy to work with for all my clients. I appreciate your positive feedback and the 5-star rating. Let me know if there's anything else I can assist you with in the future. Thanks again for choosing Mutual of Omaha Mortgage. 

Business response:

I'm thrilled to hear that you had a smooth, positive experience with me and my team, Jared. We always aim to be straightforward and honest in our dealings, so it's great to know that we were successful in providing that. Your recommendation is greatly appreciated. Thanks for choosing Mutual of Omaha Mortgage, and let us know if there's anything else we can do for you. - Frank Sommese 

Business response:

Thank you, Sarah, for the stellar review and rating. It's gratifying to know that our team's responsiveness and diligence were beneficial to you. We strive to provide the best service possible at Mutual of Omaha Mortgage. Do not hesitate to reach out if you have any further questions. It was a pleasure working with you.