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Frontier Utilities

4.9
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About this business

Frontier Utilities is your go-to energy company that provides electricity and natural gas to residential and commercial customers in the Texas and Northeast markets. We distinguish ourselves by supplying our customers with good value and highly personalized service using our proprietary industry-leading technology. The Frontier experience revolves around our commitment to our customers and our communities. We are continuously contributing to the communities we serve. We are actively making positive impacts through several l... read more

Location details

601 Travis Street, Suite 1400, Houston, TX, 77002, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 6:00 p.m.
Tue7:00 a.m. to 6:00 p.m.
Wed7:00 a.m. to 6:00 p.m.
Thu7:00 a.m. to 6:00 p.m.
Fri7:00 a.m. to 6:00 p.m.
Sat8:00 a.m. to 2:00 p.m.
SunClosed
4.913,974 reviews
5
13,012
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833
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28 reviews have no rating
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Yvette Khan's profile image
Yvette Khan 
7 years ago

Frontier Utilities, is the best utilities company I've had to date. Their rates are great and a lot better than my previous utility company. I plan to keep Frontier Utilities in the future. A few of my family members have also switched to Frontier. We are all very happy we switched to Frontier! 

Ayerim Vences's profile image
Ayerim Vences 
7 years ago

By far the most inexpensive electricity! My bill was reduced by over half. No hidden fees. We have crazy Texas weather, love having my A.C/heater with out worrying about the usage. Customer for about 8 months and counting.. 

Allison 'West' Zimmer's profile image
Allison 'West' Zimmer 
7 years ago

At the 1 year mark and have been extremely pleased! Definitely plan on renewing for another year! 

Mike N Victoria McNeer's profile image
Mike N Victoria McNeer 
7 years ago

Frontier Has saved me tons of money, and I can see accurate weekly updates to make adjustments. 

I am going Green!'s profile image
I am going Green! 
7 years ago

I have had Frontier Utilities as my electric company for 2 years. I am at the end of my 24 month contract and have been pleased with the this company and their service. I received in the mail a reminder that my contract would be ending and they offered variable rate/month to month option. I had been researching other companies on the "PowertoChoose.org" website prior to receiving this letter and determined that they had the best rates overall. The other companies have numerous add-on charges and when you calculate it all out... read more

I am going Green!'s profile image
I am going Green! 
7 years ago

I have had Frontier Utilities as my electric company for 2 years. I am at the end of my 24 month contract and have been pleased with the this company and their service. I received in the mail a reminder that my contract would be ending and they offered variable rate/month to month option. I had been researching other companies on the "PowertoChoose.org" website prior to receiving this letter and determined that they had the best rates overall. The other companies have numerous add-on charges and when you calculate it all out... read more

T. R.'s profile image
T. R. 
7 years ago

Requested service in July 2015 and on the day the service was suppose to start my husband and I ended up not moving into the home. I called on that day and cancelled my service and was told that I may be charged for that days service but would not be charged an early termination fee since I called and cancelled the day the service was suppose to be turned on. I received a bill that was mailed out on Aug 2nd 2015 it had the cancellation fee and charges for that day we were suppose to move in. I called on August 6th and again ... read more

Business response:

To Whom It May Concern: Frontier Utilities has received the above-referenced customer complaint and appreciates the opportunity to respond. Specifically, **. ***** stated in her complaint that she had enrolled for service with Frontier Utilities in July of 2015. Further, **. ***** stated she had called to cancel her service with Frontier Utilities on the day the service took effect. Lastly, **. ***** stated she was informed that the service would be cancelled without any early termination fee. After conducting the necessary ... read more

1josephw's profile image
1josephw 
9 years ago

I recently moved back to TX and again experienced the challenge of choosing an electric utilities service. I found Frontier online and after some careful cost comparisons, chose them for my service. It is not only the most economical for me, their website is simple and it's easy to see my bill, make payments and find general info. I will recommend Frontier to friends and co-workers without hesitation. 

neshorty's profile image
neshorty 
9 years ago

It was very easy to change over to frontier. I had no problems with them or their customer service. 

Frequently asked questions about Frontier Utilities

How is Frontier Utilities rated?

Frontier Utilities has a 4.9 star rating with 13,974 reviews. 

When is Frontier Utilities open?

Frontier Utilities is closed now. It will open tomorrow at 7:00 a.m.