Frontier Utilities

Name: Frontier Utilities
Address: 5444 Westheimer Road, Suite 1100, Houston, TX, 77056, US
Telephone: (866) 926-8192
Price range: $$
Rating: 4.9

4.9

★★

4732 reviews

|Home Services|Houston, TX 77056

5444 Westheimer Road, Suite 1100, Houston, TX 77056

(866) 926-8192

https://www.frontierutilities.com/

Home & Garden, Utilities

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About

Frontier Utilities is your go-to energy company that provides electricity and natural gas to residential and commercial customers in the Texas and Northeast markets. We distinguish ourselves by supplying our customers with good value and highly personalized service using our proprietary industry-leading technology. The Frontier experience revolves around our commitment to our customers and our communities. We are continuously contributing to the communities we serve. We are actively making positive impacts through several local organizations. Our customer’s happiness is also a top-priority for our highly-skilled care team. No matter the issue and complexity for a resolution, our team is rea

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4.9

★★

4,732 reviews

5★4,396

4★290

3★45

2★0

1★1

3316 Reviews4.9Google
1048 Reviews4.9BirdEye
277 Reviews4.9BBB
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Reviews(1466)

Google Reviews(3316)

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Recommended

Nanda G on BBB

★★

4 months ago

I signed up for a new connection today with Frontier. The representative that I spoke to was very helpful and informative. She was very polite, friendly and patiently answered all of my questions and made sure that I understood everything about the plan I chose. I was very pleased with the service.

Jenny S on BBB

★★

4 months ago

Wilson was great. He was informative, but he also talked to me like I am a real human being. Rare these days. So I will be starting my electrical services with Frontier Utilities, and I am looking forward to it.

Paul H on BBB

★★

4 months ago

Their actual service is average, although it does seem like the electricity goes out more commonly them I'm used to (reason for four stars). They're good at hiring people who give an effort though in aspect to customer service. I've had the pleasure of speaking with Quinton and Christian and they both went above and beyond. They deserve 5 stars, easy.

Caren C on BBB

★★

5 months ago

The customer service professional was very knowledgeable and informative while setting up my new Account

Betty D on BBB

★★

5 months ago

The representative that I spoke to was very helpful and informative. She answered all of my questions and made sure that I understood everything. I was very pleased with the service that I received.

Dev W on BBB

★★

5 months ago

Javier (J.S) did an incredible job of breaking all the fees down for me and explaining everything - he helped me choose the correct renewal plan for me, was kind, knowledgeable, and incredibly understanding. Wonderful customer service - been with this company for a year and will continue to get my electricity through Frontier :)

Meredith on BBB

★★

5 months ago

I changed my services today to Frontier. The representative I worked with was awesome. He was friendly, answered all my questions, courteous and thorough. I highly recommend Frontier. Getting a monthly credit as well for my usage. Thank you!

Ramon M on BBB

★★

5 months ago

Friendly customer service rep. and very helpful explaining the rates; I left Frontier a month ago, but came quickly back as the competition did not match up after all. I am back for good now.

Jordan D on BBB

★★

5 months ago

Don't have much experience with their customer service since I've never had issues, but signing up by phone is quick and painless. I keep choosing Frontier because of their great rates! Everyone hates rate shopping so I only compare one or two other places against Frontier and Frontier always has the best rates.