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  1. Houston, TX
  2. Home Services
  3. Home & Garden
  4. Frontier Utilities
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Frontier Utilities

4.9
  • Home Services
  • Houston, TX
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About this business

Home ServicesHome & GardenUtilities

Frontier Utilities is your go-to energy company that provides electricity and natural gas to residential and commercial customers in the Texas and Northeast markets. We distinguish ourselves by supplying our customers with good value and highly personalized service using our proprietary industry-leading technology. The Frontier experience revolves around our commitment to our customers and our communities. We are continuously contributing to the communities we serve. We are actively making positive impacts through several l... read more

Location details

601 Travis Street, Suite 1400, Houston, TX, 77002, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 6:00 p.m.
Tue7:00 a.m. to 6:00 p.m.
Wed7:00 a.m. to 6:00 p.m.
Thu7:00 a.m. to 6:00 p.m.
Fri7:00 a.m. to 6:00 p.m.
Sat8:00 a.m. to 2:00 p.m.
SunClosed

Frequently asked questions about Frontier Utilities

How is Frontier Utilities rated?

Frontier Utilities has a 4.9 star rating with 12,491 reviews. 

When is Frontier Utilities open?

Frontier Utilities is open now. It will close at 6:00 p.m.  

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Business information

  • 601 Travis Street, Suite 1400, Houston, TX, 77002, United States
  • Request appointment
  • https://www.frontierutilities.com/
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4.912,491 reviews
5
11,616
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751
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28 reviews have no rating
  • Reviews (1,847)
  • google logoGoogle reviews (10,644)
Sharon C.'s profile image
Sharon C. 
on BBB

a year ago

She is a very respectful customer service representative. Polite and helpful Excellent oral communication skills Detail oriented Professional Positive attitude I would definitely referr someone to Frontier Utilities Services 

Business response:

Hi Sharon, thanks so much for taking the time out of your day to review us. We're so glad to hear you had a great experience! 

April W's profile image
April W 
on BBB

a year ago

My salesman was very friendly and knowledgeable and he informed me about all the great deals and plans available. He explained everything to me. I would definitely recommend this company to my friends and family. And my agent definitely needs to be recognized for excellent customer service. Because he displayed great and outstanding customer service skills. And performance while being professional at all times 

Business response:

Hi April, thanks so much for taking the time out of your day to review us. We're so glad to hear you had a great experience! 

Erica W's profile image
Erica W 
on BBB

a year ago

I had the pleasure of having PEDRO assist me in setting up my new service! He was pleasant, and made sure I understood everything and even celebrated with me when we discovered I didn’t have to pay a deposit! Thanks Pedro, you did good! ?????? 

Business response:

Wow! Thank you, Erica! We appreciate your review and for choosing Frontier Utilities as your electricity provider. Have a great day! 

Doug G's profile image
Doug G 
on BBB

a year ago

Easy sign up process with all questions answered completely. Representative was very helpful. 

Business response:

Wow! Thank you, Doug! We appreciate your review and for choosing Frontier Utilities as your electricity provider. Have a great day! 

William L's profile image
William L 
on BBB

a year ago

Customer service person very helpful led me through steps of the process to sign up for service. 

Business response:

Thank you so much for your kind words, William. We really appreciate you taking the time out to share your experience with us. Cheers, Frontier Utilities 

Oscar d's profile image
Oscar d 
on BBB

a year ago

I really enjoyed talking with German, the Frontier Utilities representative. He was friendly, personal, and answered fully and completely every question I had. Very likeable person. The details of the 24 month contract were explained thoroughly and completely. I never got the impression or even a hint that he was in a hurry to "sign the deal," an extremely noticeable characteristic in most used car salesmen. He took his time during our conversation. It was very enjoyable and appropriate from beginning to end. I therefore loo... read more

Business response:

Wow! Thank you, Oscar. We appreciate your review and for choosing Frontier Utilities as your electricity provider. Have a great day! 

ROSENDO G's profile image
ROSENDO G 
on BBB

a year ago

Sebastian was extremely professional and thorough in his enrollment process. Off to a good start as a new customer. Recommend. 

Sheena A's profile image
Sheena A 
on BBB

a year ago

The rep was very kind, clear, and helpful. He answered my questions and was professional. 

Business response:

Hi Sheena, thanks so much for taking the time out of your day to review us. We're so glad to hear you had a great experience! 

Chon M.'s profile image
Chon M. 
on BBB

a year ago

Great, fast service. Very attentive and knowledgeable. Changing provider and contracting was a smooth process. 

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