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Fyda Freightliner Columbus, Inc.
- Trailer Dealers
- West Jefferson, OH
About this business
Location details
2700 NE Plain City-Georgesville Rd, West Jefferson, OH, 43162, United States
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VERY ACCOMODATING EVEN THOUGH THEY WERE BUSY - EMPLOYEES IN THE SERVICE DEPT WERE VERY PROFESSIONAL AND NICE
Business response:
Hi, Carroll. Thanks for taking the time to share your positive experience. We truly appreciate it!
Happy with the service. I had a chat with Bob Harrison let him know we will be getting work done at his shop. He treated me with great respect. Our truck was dropped off and was told as long as parts are available. We should be up and running the next day. Which happened and it was completed. Thanks, William
Business response:
Hi, Hard. Thanks for taking the time to share your positive experience. We truly appreciate it!
Tyler and everyone was amazing. Not a long process, most paperwork was done before we arrived.
Business response:
Hi, Jeffery. We appreciate the kind words and are glad we could provide you with a positive experience!
After paying $3000 for my second Deer Guard from Fyda Took one the trucks back to Fyda Freightliner West Jefferson location for an unrelated issue and asked them to correct an issue with a Deer Guard that they installed 4/5 months prior ( a bolt or washer was AND STILL is preventing the locking lever to close properly and tight like the other side, service said they tightened it and that was all they could do even though it WAS AND STILL is loose and charged me labor to tighten a bolt literally not even a five minute job EVE... read more
Business response:
Hello, I wasn't able to locate a record of your visit in our system. I’d appreciate the opportunity to speak with you directly—please give me a call at (614) 851-0002 so I can better understand and address your concerns. — Bob Harrison, Service Manager
Took over a week for a blown fuse and alignment
Business response:
Hello, I wasn't able to locate a record of your visit in our system. I’d appreciate the opportunity to speak with you directly—please give me a call at (614) 851-0002 so I can better understand and address your concerns. — Bob Harrison, Service Manager
You don’t stop bullying other small businesses
Business response:
Ali, we take feedback seriously, but we’re unable to identify the situation being referenced here. We would welcome the opportunity to better understand your concerns — please contact us at (614) 851-0002 so we can address them.
Received wrong part during roadside service had to go back cost me money
Business response:
Nicholas, we weren’t able to locate a record of your transaction in our system. We’d appreciate the opportunity to speak with you directly—please give us a call at (614) 851-0002 so we can better understand and address your concerns.
Fyda Freightliner Columbus has the advantage of being open 24/7, which is a valuable resource for the trucking community — especially for drivers on tight schedules. That accessibility is genuinely appreciated. However, in our repeated experiences, the actual service time often falls well short of expectations. Simple or routine issues have taken much longer than necessary to resolve, which directly affects our drivers’ hours, delivery timelines, and overall business operations. What’s more concerning is the feeling that no... read more
Business response:
Hello, Sujan. Thank you for your thoughtful feedback and for recognizing the value of our 24/7 service. We're sorry to hear your experience didn’t meet expectations. After reviewing your visit, our records show the fuel pass-through seals were inspected with no faults found, resulting in a minimal diagnostic charge, and the differential repair was completed under warranty. That said, we understand how critical time is in this industry and work to provide efficient and fair service to all customers. However, we will share y... read more
Never will visit again, so slow snails
Business response:
We are sorry to hear about your experience. Please feel free to reach out to us at (614) 851-0002 to discuss this further.
Frequently asked questions about Fyda Freightliner Columbus, Inc.
How is Fyda Freightliner Columbus, Inc. rated?
Fyda Freightliner Columbus, Inc. has a 3.8 star rating with 1,336 reviews.
When is Fyda Freightliner Columbus, Inc. open?
Fyda Freightliner Columbus, Inc. is open now. It is open 24/7.