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Galveston Veterinary Clinic
- Veterinarians
- Galveston, TX
About this business
Location details
2108 61st Street, Galveston, TX, 77551, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | 3:00 p.m. to 5:00 p.m. |
This place never follows through, never returns calls, says one thing and does another, wish washy on charges, messages never get to their staff/ doctors . I would never recommend this place unless it’s a one time necessary visit due to convenience…otherwise finds a place with some standards.
Business response:
We’re sorry to hear about your recent experience. At Galveston Veterinary Clinic, we’ve always made it our mission to provide the highest-quality care for every animal. We hold ourselves to very high standards. We appreciate your feedback and are always striving to improve. We also want to let you know that we’ve recently resolved an extended phone service outage. We’d be happy to discuss any concerns further—please feel free to call us or stop by anytime. Thank you for trusting us to care for your pet.
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The visit itself was very good. They were gentle with my 13 year old lab. Dr. Andrée was very friendly. However, when it was a time to pay, there was unexpected charges for tests that were done that I specifically said I did not want done. I told the vet tech that I would like to do the senior blood panel to check functions and a urine analysis for UTI. I specifically told the tech that if her senior function panel came back normal, I DID NOT want the CBC panel ran. Fast forward to check out- the receptionist was incredibly ... read more
Business response:
Hi Jessica, we are sorry to hear you were not satisfied with your pet's visit. We aim to provide the highest quality of care to your furry friend and are saddened that you felt otherwise. Someone from our team will be contacting you shortly.
Impossible to get an emergency appointment and the receptionist doesn't even care that they "are booked". My dog was exposed to something he is allergic to and has been reverse sneezing constantly during the night, even after Benadryl. Called first thing in the morning for appt and receptionist states they are booked and tried to make appt a week out. In my opinion, for an animal having an allergic reaction, they should've made an attempt to work me in.
Business response:
Paige, we greatly appreciate you taking the time to speak with us and for allowing us to address your concerns. We understand your frustration and will use this feedback to work hard to improve the service we provide our clients and their pets.
We have used this clinic for two years and the service from the medical staff has been excellent. The service from the front office staff is hit and miss. Until the last 3 visits, the indifference from the front office staff was tolerable but it has now degraded to the point of being unbearable. In June I took my lab for a lesion on his lip followed by a dental cleaning a couple of days later. I was left in the room after the exam for 20 minutes before I went to the desk to see if the visit was complete. Someone forgot to me... read more
We are from KY on vacation to Galveston. My dog from time to time needs apoquel for itchines. He needed it and there where no appointment available at the clinic and that was fine. We callEd our vet back in KY and they where willing to fax a prescription for the meds. I called and talk to the vet in Galveston and was told the meds could be filled with the prescription sent from our vet in KY. I was told we could get five days worth and they would call when it was ready. 6 hours later they called and told me they would not fi... read more
I have been going there for 15 years and loved it. Now, I would not take any of my pets. They lost all their files, the front desk staff are very unprofessional and threaten us that if we didn't get all and some unnecessary vaccinations, we couldn't stay with them no longer, so we decided for a better vet and the great doctors are no longer there anymore so it wasn't that hard.
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience.
the new staff sucks and they lost all mu pets papers after being with them for 15 years..not my vet anymore/
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience.
Frequently asked questions about Galveston Veterinary Clinic
How is Galveston Veterinary Clinic rated?
Galveston Veterinary Clinic has a 4.7 star rating with 1,648 reviews.
When is Galveston Veterinary Clinic open?
Galveston Veterinary Clinic is open now. It will close at 6:00 p.m.