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Gateway Village Apartments
- Apartments
- Salem, OR
About this business
Location details
1900 Madras St SE, Salem, OR, 97306, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
My home! I really like it here at Gateway Village. The office staff is wonderful and the maintenance crew is tops!
Very Friendly Gateway has very clean apartments and nice people. I go in the office every day to have some coffee and to eat cookies! The staff take time to chat with me and are real fast at fixing problems in my apartment.
Family Friendly Apartments These are the perfect apartments if you have children or just want to live in a family friendly apartment unit. They have a large pool for the summer month and a HUGE perk of living here is the $19 a month gym membership at Courthouse (which normally cost $59 a month). Every one here is so friendly, the staff and the neighbors. Also, the walls and floors/ceilings are built so well that I almost never hear what my neighbors are up to. In addition everything is super well maintained and everything is... read more
Amazing It is a wonderful place, the apartments are wonderful. I love living here, the pool is always cleaned and refilled. They are speedy with work orders and the management is all around nice people. I would recommend living at The Gateway Village Apartments to my friends.
Worst place I have lived, without question Not anywhere close to enough parking. Single dumpster which is not centrally located, so I hope the idea of taking the trash out in your car sounds appealing to you. Office staff in my experience weren't terrible, just inexperienced; turnover seems very high, I think they went through three or four different front desk people in the year and a half we lived here. The person who dealt with our move out “forgot” to schedule an in-person walkthrough, and the complex decided to charge u... read more
Business response:
We're sorry to hear about your experience. Your feedback regarding parking, waste disposal, and staff turnover is valuable to us. We also understand your concerns about the security deposit. We strive to provide clear communication and fair practices for all residents. We'll take your comments into consideration as we work to improve our services. Thank you for sharing your feedback.
You will owe money when you move out. They don’t take responsibility even its their employess fault. I end up owing money coz the employee didn’t put a not when I called to the office that Im moving out within 30 days. Manager will entertain you but will not do anything about it. Management sucks. Moldy place. Stinky carpets. Broken heater. If you will request a maintenance, they will only go there to check it but will not do anything about it. They they will marked it tinthe apps that its been fixed. DONT RENT HERE..!!!!
Business response:
We're truly sorry to hear about your less than satisfactory experience. We take your feedback seriously and want to assure you that we are committed to improving our services. We understand your concerns about the move-out process and maintenance issues. We are constantly working on our communication and maintenance procedures to ensure a better experience for our residents. Your feedback is invaluable in this process. Thank you for bringing these matters to our attention.
Expect to owe money at move-out I have had to adjust my review since living here. I have lived at this property going on 4 years now, and while I have enjoyed living here, I recently transferred apartments and have been blindsided. To make a long story short, I was approved originally to move in years ago with $1000 deposit on top of first months rent, which is ridiculous but I managed. I've recently transferred and was approved for a transfer at $500 deposit. OK no big deal, less than before and at least I will get my other... read more
Business response:
We're truly sorry to hear about your recent experience. We strive to maintain transparency in all our dealings and it's disappointing to hear that you felt blindsided. We take your feedback seriously and will use it to review our move-out procedures and charges. We encourage you to reach out to our management team directly to discuss your concerns further. Thank you for bringing this to our attention.
Terrible trashy place Don’t waste your hard earned money living in a dumb of a place. Every critical review is accurate. Way overpriced and management is a constant turn style. You will not have your needs met or even considered. Soley a money grab operation. The dumpster can’t hold the amount of tenants trash and there is constant overflow outside of the dumpster area that spreads throughout the property as the wind blows it. I have lived here one year and it’s only getting worse.
Business response:
Thank you for taking the time to review Gateway Village Apartments. It is important to us to review all feedback and see where we can improve our relationships with past and present residents. I would like the opportunity to further address the issues that you expressed in your review at your convenience. Please feel free to contact the office at 503-378-1900.
Poorly Managed Gateway Village is not what it is stating it is. There is poor upkeep outisde of the units. (No cleaning of outside fixtures, vaccuming of carpeting or repair of chipped pain on railings). There are no security camera's. There is only one small garbage area for ALL residents, with many having to drive their garbage to site. The garbage bin is often full, and messy. There is a fine if you leave garbage out. If full, the resident must drive their garbage back to their unit, and hope for the best the next day. Th... read more
Business response:
Thank you for taking the time to review Gateway Village Apartments. It is important to us to review all feedback and see where we can improve our relationships with past and present residents. I would like the opportunity to further address the issues that you expressed in your review at your convenience. Please feel free to contact the office at 503-378-1900.
Frequently asked questions about Gateway Village Apartments
How is Gateway Village Apartments rated?
Gateway Village Apartments has a 2.2 star rating with 99 reviews.
When is Gateway Village Apartments open?
Gateway Village Apartments is open now. It will close at 6:00 p.m.