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Genesis of Northwest San Antonio
- Car Dealers
- San Antonio, TX
About this business
Location details
13663 W Interstate 10, Frontage Rd, San Antonio, TX, 78249, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
DO NOT BUY FROM THEM!! Absolutely the worst car buying experience I have ever had. I went there to trade in my GV70 (which was not purchased here) for a GV80 or a GV80 Coupe. As we were negotiating and only $2000 apart from a deal the salesperson had the general manager come into the room. MATT SIUDY is a very poor representation of Genesis for this company. I have never been treated in this way before at any other dealership, I have owned many luxury brand vehicles including BMW, Porshe, and Hummers H1. With being only $200... read more
I cannot believe this! Genesis will not support its own cars. I have a 2018 Genesis G80. It is fully loaded with an upgraded V8 engine and Genesis refuses to service it. They insist I have to take it to an Hyundai dealership!!. This particular dealership even went so far as to tell me that my car was not considered a Genesis! Can you imagine Lexus doing something like this? I am getting rid of it and going to Lexus!!
If I could rate this dealership a ZERO star I would!! I test drove a used car and while on the drive a low pressure light came on for the tire. I shrugged it off thinking the car had been sitting on the lot for about 30 days-BIG MISTAKE!! I bought the car and within 12 hours I had a flat tire. I immediately took the car back to the dealership to ask for my money back. They are now refusing to give me my money back. STAY THE HELL AWAY FROM THIS DEALERSHIP!!! Update: Jordan, my salesperson, just accused me of sabotaging/defla... read more
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The irony is the recording that I listened to for 28 minutes before Service answered the line, this recording uses language such as “superior customer service”, “exceed expectations”, etc. when they provide far from it. I spoke to someone named Eddie who consistently spoke over me and cut me off while I was speaking. I told him I will wait and he can let me know when he’s done so I can speak. The phone went quite for over a minute then he said “are you still there?” I said yes and repeated what I said (he didn’t hear what I... read more
Business response:
Lena, We are disappointed that you had a negative experience with us recently. Our goal is always to ensure you as a customer feel respected and valued. We apologize for any inconvenience we may have caused you. We would appreciate the chance to make things right. If you could, please contact me with your preferred contact method so I can get in touch. Best, Raul Melchor General Manager rmelchor@redmac.net
Frequently asked questions about Genesis of Northwest San Antonio
How is Genesis of Northwest San Antonio rated?
Genesis of Northwest San Antonio has a 4.4 star rating with 290 reviews.
When is Genesis of Northwest San Antonio open?
Genesis of Northwest San Antonio is open now. It will close at 9:00 p.m.