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Glo Tanning
- Tanning
- Tampa, FL
About this business
Location details
3830 W Neptune St, Tampa, FL, 33629, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Terrible customer service and pushy sales tactics, even when you try to cancel. Wouldn't ever recommend and complete waste of money.
Business response:
Thank you for your feedback. We sincerely apologize for any confusion or frustration caused. We understand your concerns, and we'd like to resolve this as soon as possible. While we did inform you about the membership agreement, we know that communication can sometimes fall short, and we’re truly sorry for that. We’ve also provided the details in the email we sent, but if you're open to it, we'd be happy to give you a call to discuss the situation further and find a solution. Please let us know a time that works best for you... read more
I went in as a new client after work on a Monday and was absolutely horrified but the customer service. I couldn't even get a sentence out without the two rude blonde girls at the front laughing and cutting me off. I asked a few questions and after being treated like trash, I left. I had worked in a tanning salon myself and customer service IS the business. The owner really needs to real evaluate who they have as the face of their business, because i'm sure they lose a lot of potential customers. It's no surprise that the ... read more
Today, I went to Glo Tanning in South Tampa with a friend; I arrived at 7:53 pm as a new client. I filled out some forms and, maybe 10 minutes later, turned them in. We had asked when we would be helped, and Jordan kept saying we were understaffed and busy!! Soon soon!! At 8:38, Jordan asked us what we wanted, and we paid. Soon, it was 8:58, and my friend got sent back. I wondered when I would be going, and she said soon. It's essential to add that people were walking in way after us and getting put in front of us, about 15-... read more
They don't tell you that when you cancel your membership, everything you have paid for, you can no longer use. It's a scam and robbery. Poor service.
Business response:
Hi Karry, Thank you for your feedback. This is definitely not the experience we want our clients to have. We will address this immediately. We hope you will give us another chance. If you could kindly provide us with your contact information, we would be grateful for the opportunity to make things right and address any specific issues you encountered. I would appreciate it if you could send your contact information or phone number at hello@glotanning.com so we can call you whenever it's convenient for you. We look forward... read more
Ok listen. There are a lot of pros and cons to this place, so lets talk about them all. PROS: 1. The girls who work here (especially Jules, Katie, Sophia) are very kind, knowledgeable and hardworking. They make it fun to come in here. 2. Lots of services to pick from. I have an unlimited membership so I can do a bunch of stuff which I can't get at other spas. (However this benefits me more in st. pete. I am only down here when i visit friends) And the cons... (Buckle up): 1.This place is grooosssssssssss. I usually tan wit... read more
Worst experience. Just wanted a single spray tan. Staff member explained membership and I said I wasn't interested and that I just wanted a single spray tan. Said she would do the one charge (so it was cheaper which I appreciated) and then cancel the membership. The membership was not cancelled. I was charged the following month. Have called customer service. Said I was getting a refund in 7-10 business days. Waited a month, called back again and was told I was not getting a refund and they will never refund for services. Aw... read more
Business response:
Hi Amanda, this is Nica from Glo taninng! Thank you for taking the time to share your experience with us. We always want to deliver a 5-star experience and I'm sorry that this wasn't the case during your visit. We always want the best for our clients by offering them the best services. We know your time is valuable, and we would love to connect with you whenever is easiest for you so we can make this right. I will be happy to call you so we can make it right with you. Just let me know your best time for a call back! ! I look... read more
Frequently asked questions about Glo Tanning
How is Glo Tanning rated?
Glo Tanning has a 4.6 star rating with 305 reviews.
When is Glo Tanning open?
Glo Tanning is closed now. It will open at 9:00 a.m.