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Great Lakes Home Remodeling
- Roofing
- Troy, MI
About this business
Location details
1395 Wheaton Ave, Suite 700, Troy, MI, 48083, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 p.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 4:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Do not use Great Lakes, do not fall for the appointment for a free estimate. They call and canceled / reschedule appointments 4 different times. We've came home from work early and canceled our plans because they were suppose to be coming. Time to find someone else to install new siding on my house, do not trust Great Lakes! You can't trust a company to get the job done if they can't even show up to give you an estimate.
Business response:
Thank you for bringing this to our attention. After taking a deeper look into our records, we discovered that the appointment was confirmed incorrectly on our part for 1:00 PM when it should have been scheduled for 5:30 PM. Our Factory rep showed up at the home 1:00 pm; this was an error on the part of our confirmation department, and we sincerely apologize for the inconvenience it caused you. Our goal is always to provide a reliable, professional experience, and in this case we did not meet that standard. Your time is valua... read more
1st appointment I was forced to reschedule because my husband wouldnt be there or they would forego my business.2nd appointment that I was forced to make, salesperson didnt show up. I CALLED, not them and their solution was to send their manager because he could give me better deals than anyone else could. I waited over 2 weeks without receiving an estimate and no response to several text messages. I CALLED THEM back and was informed that the 3rd guy/manager no longer worked there. Of course I proposed the question, why woul... read more
Business response:
*** ******* we take all customer reviews very seriously and want to address all of your concerns. Let us first reassure we NEVER force any potential customer to reschedule, let alone make an appointment with our Product Specialists. We are a customer-friendly home remodeler encouraging mutually beneficial outcomes of home improvement success. With that being said, we do encourage when setting a consultation up with our Project Specialist to have all homeowners and/or decision makers to be in attendance during the consultatio... read more
Frequently asked questions about Great Lakes Home Remodeling
How is Great Lakes Home Remodeling rated?
Great Lakes Home Remodeling has a 4.3 star rating with 19 reviews.
When is Great Lakes Home Remodeling open?
Great Lakes Home Remodeling is closed now. It will open tomorrow at 9:00 a.m.