GreenTree Inn Sedona

Business response:

Dear Stacie, We're pleased to hear that you found the hotel to be very clean, with a comfortable bed and a nice pool area. Providing a clean and comfortable environment is important for guest satisfaction. Your feedback about the online pictures being slightly deceiving is noted, and we appreciate your understanding. If you decide to stay with us again in the future, we'll continue to provide you with a pleasant and enjoyable experience. Thank you for sharing your thoughts, and we look forward to welcoming you back! Thank ... read more

Business response:

Dear Michel, We appreciate your feedback regarding your short stay at our hotel. We're pleased to hear that you found our location convenient, enjoyed the breakfast, and appreciated the ease of parking and comfortable bedding. However, we apologize for the issues you encountered, including the cleanliness of some towels, the duvet, and the lack of cleaning or towel changes during your three-night stay. Your comments are essential for us to improve our services, and we'll address these concerns to ensure a better experience ... read more

Business response:

Dear Bradley, We're thrilled to hear that you had a positive experience during your stay, and it's especially wonderful to know that your wife wants to stay here again. Easy access, a quiet environment, excellent Wi-Fi, and efficient air conditioning all contribute to a comfortable and enjoyable stay. We appreciate your feedback, and we'll take note of the observation about visibility around the air conditioner for potential improvements. When you return, we aim to provide you both with another great stay. Your loyalty is v... read more

Business response:

Dear Adam, We're thrilled to announce the addition of our new pool! However, we apologize for the overcrowding during breakfast hours. Your feedback is important to us, and we'll work on improving the breakfast experience to ensure a more comfortable and enjoyable environment for our guests. Thank you for sharing your concerns, and we hope to have the opportunity to serve you better on your next visit. Thank You, GreenTree Inn Sedona Management 

Business response:

Dear Anna, We're delighted to hear that you had a good experience at our hotel and are happy to consider another visit! We appreciate your positive comments on our location, comfortable rooms, coffee, fruit offerings, and our beautiful pool area with heated water. We apologize for the minor inconveniences you encountered, such as the broken toilet paper holder and internet issues. Your feedback is valuable, and we'll address these concerns promptly to ensure a seamless experience for future guests. We look forward to the op... read more