This profile has been claimed by the business owner or representative.
GreenTree Inn Sedona
- Hotels
- Sedona, AZ
About this business
Location details
2991 W State Rte 89A, Sedona, AZ, 86336, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wonderful The water didn't work the first 2 mornings due to repairs Everything was great
Business response:
Dear Guest, We're glad to hear that overall, you had a great experience during your stay. However, we apologize for the inconvenience caused by the water not working during the first two mornings due to repairs. We understand how frustrating that must have been, and we apologize for any inconvenience caused. Your feedback is important to us, and we appreciate your understanding. We will use this as an opportunity to improve our communication and minimize such disruptions in the future. Thank you for your understanding, and ... read more
Good Que no hicieron aseo,no limpiaron, no cambiaron sábanas, toallas, no recogieron basura en los dos días que estuvimos. El baño tiene un baño cómodo con buena regadera. Las camas también están cómodas.
Business response:
Dear Olga, We appreciate your feedback regarding the comfortable bathroom and beds during your stay. We do not service rooms until the guest has stayed 3 nights, or if they request service, which is explained upon check-in.Thank you for choosing our hotel, and we hope to have the opportunity to make it up to you with an improved experience in the future. Thank You, GreenTree Inn Sedona Management
It was in a good area. The pool area was amazing I didn’t like how easily you can hear the upstairs tenants. Was woken up a few times by banging and stomping. I like how it was modern! Everything was up to date.
Business response:
Dear Haylie, Thank you for your feedback regarding your recent stay. We're glad to hear that you enjoyed our hotel's location and found the pool area amazing. We're also pleased that you appreciated the modernity and up-to-date amenities of our property. However, we apologize for the noise disturbance caused by the activities of the upstairs tenants. We understand that this affected your sleep quality and apologize for any inconvenience caused. We will take your feedback into consideration as we continue to improve our soun... read more
Wonderful Breakfast. Small eating area. Staff was mad when restocking. Saying bad words Love the pool area. Remodeled
Business response:
Dear Emma, We're pleased to hear that you enjoyed our remodeled pool area. It's great to know that you had a positive experience in that regard. However, we apologize for any inconvenience caused during breakfast, including the small eating area and the behavior of our staff when restocking. This is not acceptable, and we apologize for any discomfort or dissatisfaction caused by their conduct. We will address this issue internally to ensure that all our staff members maintain a professional and respectful demeanor. We appre... read more
Very Good There was a room outside the hotel window, where there was a snack machine and an ice maker, both of which were very noisy, which was annoying especially at night as the noise woke us up when someone was using the machines. When asked to change the room, we heard that there are no more rooms available, the whole hotel is occupied. In any standard hotel, a room with such a "view" would be used as a warehouse, and we had to live in it. This is not what we expected when visiting Sedona and paying quite a bit for stayi... read more
Business response:
Dear Katarzyna, Thank you for your feedback regarding your recent stay. We're glad to hear that you appreciated our excellent location, good breakfast, and nice staff. However, we apologize for the inconvenience caused by the noise from the nearby snack machine and ice maker. We understand that this disrupted your sleep and we regret any discomfort caused. Regarding your request for a room change, we apologize if we were unable to accommodate it due to the hotel being fully occupied at the time. We understand your frustrati... read more
Good
Exceptional
Great time and great location. N/A Location and views
Business response:
Dear Edward, Thank you for your feedback! We're delighted to hear that you had a great time at our hotel and found the location to be excellent. We strive to provide a convenient and enjoyable experience for our guests. If you have any additional comments or specific aspects you would like to highlight, please let us know. We appreciate your review and hope to have the pleasure of welcoming you back in the future! Thank You, GreenTree Inn Sedona Management
Wonderful The staff is very friendly and helpful. The location is perfect. Decent breakfast. Great pool.
Business response:
Dear Feruka, Thank you for your positive feedback! We're thrilled to hear that our staff was friendly and helpful during your stay. We pride ourselves on providing excellent service to our guests. We're glad that you found the location to be perfect for your needs, and that you enjoyed the decent breakfast and great pool. Your satisfaction is our priority, and we appreciate your kind words. We look forward to welcoming you back in the future for another enjoyable stay! Thank You, GreenTree Inn Sedona Management
Frequently asked questions about GreenTree Inn Sedona
How is GreenTree Inn Sedona rated?
GreenTree Inn Sedona has a 4.1 star rating with 4,666 reviews.
When is GreenTree Inn Sedona open?
GreenTree Inn Sedona is open now. It will close tomorrow at 12:00 a.m.