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Guaranteed Rate
- Mortgage Lenders
- Chicago, IL
About this business
Guaranteed Rate is one of the largest retail mortgage lenders in the United States. Founded in 2000 and licensed in all 50 states and Washington, D.C., we are committed to helping homeowners with home purchase loans and refinances, while simplifying the mortgage process and making your home loan experience easy to navigate. Contact one of our trusted loan officers today for more information!
Location details
3940 N Ravenswood Ave, Chicago, IL, 60613, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Can’t say enough about Luis, He helped me on the purchase of my first home, he made it a very easy process, always on top, always answering the phone or calling me right back, The calls with Luis felt more like a conversation with a friend than talking to an agent, He always provided answers to all my questions Guiding me at every step and turn Just a great person, I would recommend him to anyone who is looking for a lender
Business response:
Hector thank you so much for the review. It was an absolute pleasure working with you as well. I'm glad to had been a part of your home buying experience.
When my wife and I purchased our first home, we were totally clueless on the entire process. Fortunately for us, we connected with Brian in regards to our mortgage. Not only did Brian make sure we selected the best option for us and had the best rate, he took the time to explain everything to us. Every single question we had he answered. It didn't take him weeks or days to respond. Brian always had an immediate answer for us. If he didn't have the answer, he made sure we knew he was looking into it.
This was my 2nd experience working with Chris Johns and I appreciate the best customer service and attention to detail and communication through the process
Business response:
Thanks a lot Amelia for the very nice review. a 5-Star Customer Service Experience is what we always strive for and I'm delighted to hear you felt that was accomplished!
Jonathan held my hand through the Whole process , always answers my calls and when he couldn’t he made sure to get back to me. Jonathan is knowledgeable, respectful and patient. He doesn’t Judge just educates no questions is to good for him. I look forward to working with him again as I’m looking to buy my second House by the end of this year. Thanks Jonathan for all your help.
I cannot say enough good things about Guaranteed Rate! We had a great experience with them. It was a flawless refinance. Fast, easy close! The team helped us through the whole process with ease. Closed on time. Can’t thank them enough. Highly recommended!
Business response:
Many thanks for your kind words. Very happy we got this handled for your family! Mike
We used Ruth and the team at Freedom Mortgage at the suggestion of our Realtor in order to borrow the funds we needed to purchase our first home. Being a custom new construction, the process was longer and more complex than other transactions may have been, but Ruth was always available to us via phone or text to answer our questions and made sure we were on track to close when our house was complete. Even though the process was well over a year start to finish, we never felt as if we were just another client lost in the shu... read more
My wife and I have worked with Jourden on 2 loans and will go through him on anything moving forward. He is good with numbers, creative, and will do whatever is in his power to get what you're looking for.
Business response:
Thank you, Will, for the kind review and recommendation! It is always my pleasure to work with you both and make the process and experience as smooth as possible. Call if you need anything.
Martin is not only a great guy to talk to but he knows his job like the back of his hand. When I was a first time home buyer 11 years ago he helped me through the process every step of the way, he connected me with the right people and he continues to give me great advice even now. If your a first time home buyer or not he has the experience to work with you and he will give it to you straight and not beat around the bush. Definitely recommend him 5 stars!
Izabel is amazing but not just amazing, she is the kind of amazing that will do anything and everything to make sure you or kept informed and made to feel like you are her only clients. It did not matter the day or time of day, she would immediately get back to you. She is truly one in a million!! I would highly recommend her!
Frequently asked questions about Guaranteed Rate
How is Guaranteed Rate rated?
Guaranteed Rate has a 5 star rating with 41,599 reviews.
When is Guaranteed Rate open?
Guaranteed Rate is closed now. It will open tomorrow at 9:00 a.m.